Operational Success Manager

About the Role

This is an on-site role reporting from any of The Collier Companies' communities across Florida. As an Operations Specialist, you will travel to communities facing individual challenges, assess their needs, and implement effective strategies to drive success. The ideal candidate has a proven track record in multifamily property management with expertise across asset types including student housing, luxury apartments, lease-ups, and conventional properties.

Responsibilities

• Conduct thorough evaluations of challenges facing assigned properties to identify key issues and areas for improvement.
• Develop and implement comprehensive action plans to address community challenges and enhance property performance.
• Train, mentor, and, if necessary, restructure on-site teams to ensure they maintain high standards and achieve property goals.
• Oversee day-to-day operations, ensuring compliance with company policies, industry regulations, and best practices.
• Manage budgets, financial reports, and performance metrics to ensure profitability and sustainability.
• Foster positive relationships with residents, addressing concerns and enhancing overall satisfaction.
• Travel extensively to various properties, spending significant time on-site to ensure successful implementation of improvement plans.

Requirements

• Minimum of 3 years in multifamily property management as a successful property manager, with a strong background in managing diverse asset types.
• Exceptional leadership, communication, and problem-solving skills.
• Ability to work independently and handle high-pressure situations.
• Bachelor’s degree in Property Management, Business Administration, or a related field preferred.
• Relevant industry certifications (e.g., CPM, CAM) are a plus.
• Willingness and ability to travel extensively and stay on-site for extended periods.

Benefits

• 401k match: 100% of your contribution up to 10% of your gross income.
• Up to 24 days off during your first year with annual increases.
• Stylish TCC logo attire provided.
• Comprehensive medical, dental, and vision insurance.
• Group and supplemental life insurance policy options.
• Healthcare reimbursement account and legal services insurance.
• Career growth and industry education opportunities.

About the Company

The Collier Companies is a fast-growing company fostering a professional attitude and strong team spirit. We are committed to training our teams well, honoring their achievements, and promoting from within. Our culture emphasizes personal and professional growth, building strong resident relationships, and creating environments residents can call home.

We recognize team members as the foundation of our success, aligning with our internal mission: Proudly Supporting Our Team Members in Becoming Their Best Selves. Our external mission is Proudly Making Your Home the Heart of Our Business.

We value collaboration, stewardship, and principles from The 7 Habits of Highly Effective People. Team members are committed to constant improvement, initiative, resourcefulness, and implementing efficient and effective solutions. We prioritize ongoing learning through book clubs, training, mentorship, and our internal program, Collier College, based on the Nathan Collier Master of Science in Real Estate program at the University of Florida.

With a goal to double in size within the coming decade, we bring stability to the marketplace and residents through a long-term hold strategy. Privately owned since the 1970s, we currently manage over 12,000 apartment homes and pace over 1,000 new construction starts annually. At The Collier Companies, it is all about people—our residents and our team.