Operational Sr. Project Manager/Account Manager – REMOTE – CONTRACT

About the role

We are seeking an experienced Program Manager, Senior Project Manager, or Senior Account Manager to lead a high-visibility CRM engagement. This person will serve as the key connection between the client and internal project management and delivery teams, ensuring campaign work is strategically aligned, operationally sound, and delivered to a high standard. This role is ideal for a confident, client-facing delivery leader who can work independently, navigate changing priorities, and bring structure to complex campaign initiatives. You will own the rhythm of delivery from planning through launch, proactively manage risks, and help stakeholders make informed decisions throughout the engagement.

Responsibilities

• Serve as the primary day-to-day liaison between the client and internal project management and delivery teams.
• Lead client discussions on scope, priorities, schedules, deliverables, and trade-offs.
• Manage end-to-end CRM campaign delivery, including planning, coordination, execution, readiness reviews, and launch support.
• Maintain project plans, delivery milestones, status reporting, action registers, and decision logs.
• Lead deployment readiness and launch-validation activities to ensure quality, timing, and business requirements are met.
• Identify risks, dependencies, and roadblocks early; develop practical solutions and escalation plans.
• Guide process governance across the campaign lifecycle and identify opportunities to improve efficiency and consistency.
• Coordinate cross-functional stakeholders, including client partners, internal teams, legal, and business leaders.
• Facilitate key decisions by clearly framing options, impacts, recommendations, and next steps.

Qualifications

• Demonstrated experience as a Program Manager, Senior Project Manager, Senior Account Manager, or similar client-facing delivery leader.
• Experience supporting CRM, lifecycle marketing, digital marketing, agency, or campaign-based work.
• Strong experience managing direct client relationships and delivery expectations.
• Excellent communication and negotiation skills, with confidence leading meetings and aligning diverse stakeholders.
• Ability to operate autonomously, prioritize effectively, and create structure when requirements are evolving.
• Strong cross-functional stakeholder-management experience, including legal and business partners.
• A detail-oriented, quality-first approach to campaign execution, deployment readiness, and launch validation.
• Experience establishing delivery processes, governance practices, and continuous-improvement initiatives.
• Availability to work primarily during Pacific Time business hours throughout the engagement.