Operational Sr. Project Manager – REMOTE – CONTRACT

Key Responsibilities

• Serve as the primary day-to-day liaison between the client and internal project management and delivery teams.
• Lead client discussions on scope, priorities, schedules, deliverables, and trade-offs.
• Manage end-to-end CRM campaign delivery, including planning, coordination, execution, readiness reviews, and launch support.
• Maintain project plans, delivery milestones, status reporting, action registers, and decision logs.
• Lead deployment readiness and launch-validation activities to ensure quality, timing, and business requirements are met.
• Identify risks, dependencies, and roadblocks early; develop practical solutions and escalation plans.
• Guide process governance across the campaign lifecycle and identify opportunities to improve efficiency and consistency.
• Cross-functional stakeholder coordination, including client partners, internal teams, legal, and business leaders.
• Facilitate key decisions by clearly framing options, impacts, recommendations, and next steps.

Ideal Candidate Profile

• Demonstrated experience as a Program Manager, Senior Project Manager, Senior Account Manager, or similar client-facing delivery leader.
• Experience supporting CRM, lifecycle marketing, digital marketing, agency, or campaign-based work.
• Strong experience managing direct client relationships and delivery expectations.
• Excellent communication and negotiation skills, with confidence leading meetings and aligning diverse stakeholders.
• Ability to operate autonomously, prioritize effectively, and create structure when requirements are evolving.
• Strong cross-functional stakeholder-management experience, including legal and business partners.
• A detail-oriented, quality-first approach to campaign execution, deployment readiness, and launch validation.
• Experience establishing delivery processes, governance practices, and continuous-improvement initiatives.
• Availability to work primarily during Pacific Time business hours throughout the engagement.