Operational Specialist - REMOTE

K2 Insurance Services · Harrisburg, PA · 3 mo ago

On-siteManagementFull-time

Maintain, enhance, and troubleshoot the company’s agency management system and related operational platforms
Support back-end system maintenance, integrations, and performance optimization
Improve and streamline underwriting and operational workflows through automation and programming solutions
Develop, maintain, and optimize operational and management reports
Automate accounting processes with parent, oversee non-automated accounting functions/collections, at times
Manage data transfers between systems, including imports, exports, and integrations
Collaborate with Operations, Underwriting, IT, and leadership to identify process improvement opportunities
Provide technical support for system functionality and operational tools
Document system processes, workflows, and programming changes
Aid in leading AI discussions/identifying cost and time saving initiatives associated with AI

Strong coding/programming experience (languages/platforms relevant to system integration and automation)
SQL experience required (other programming languages welcomed)
Bachelor’s degree preferred
Prioritize proven ability to analyze complex operational processes and translate them into technical solutions
Experience working with databases, reporting tools, and data management
Strong problem-solving skills and attention to detail
Ability to work independently in a remote environment
Strong Excel skills required

Familiarity with Insurance Management Systems (IMS) or agency management systems in general, a plus
Experience with Duck Creek, NetRate, and/or Vertafore underwriting programs, also a plus
Experience in the property & casualty insurance industry, particularly public entity or specialty lines is not required, but also a plus
Experience supporting underwriting or operational workflows
Knowledge of system integrations and data transfer methodologies/tools

$65,000 - $85,000 USD Per Year

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