Operational Readiness Manager

About the role

Seeking an Operational Readiness Manager to lead the development and implementation of a transformation plan to transition the Department of Subways from the operation and maintenance of legacy hardware-driven conventional signaling systems to modern Communications-Based Train Control (CBTC) operations and maintenance. Position located in New York, NY (On‑Site).

Responsibilities

• Develop a comprehensive operational readiness and transformation plan; define organizational changes required to support centralized CBTC operations and maintenance; and identify gaps in skills, processes, and resources to propose workable solutions.
• Supervise the execution of the transformation plan, ensuring milestones are met; coordinate with internal stakeholders to implement new workflows, systems, and procedures; and monitor progress and adjust strategies as needed.
• Engage with senior leadership and key operational departments (Operations, Maintenance, IT, Finance, Procurement, Training) to identify resources and funding for readiness initiatives, ensuring alignment with broader strategic objectives.
• Build strong relationships across key divisions (Operations, Signals & Train Control, Safety, Workforce Development, and Capital Programs); communicate changes and readiness requirements to leadership and frontline staff; and facilitate workshops and training sessions.
• Ensure all operational readiness activities comply with agency standards and safety regulations, integrating readiness planning into program governance and reporting frameworks.
• Capture lessons learned, refine readiness strategies for future modernization efforts, and promote a culture of adaptability and continuous improvement.

Requirements

• Bachelor’s degree in Transportation Management, Engineering, or a related field.
• Extensive experience in transit operations and maintenance, preferably in a large urban rail system.
• Proven ability to lead organizational change and implement transformation initiatives.
• Strong understanding of CBTC systems and their operational implications.
• Demonstrated ability to coordinate across a large, multi‑layered organization.
• Excellent communication and stakeholder management skills.

Skills

• Operational strategy and transformation leadership
• Transit operations and maintenance expertise
• Change management and organizational development
• Stakeholder collaboration across broad organizational structures
• Governance and compliance adherence

Schedule

Monday through Friday, 9:00 AM – 5:00 PM (weekend work may be required as necessary).