Operational Manager

About the role

This position involves managing disaster restoration projects, interacting with customers, adjustingers, and ensuring compliance with company processes and standards.

Responsibilities

• Retrieves work orders and loads necessary equipment and supplies onto trucks.
• Completes assigned jobs according to company processes and carrier standards, maintaining quality control.
• Maintains a sense of urgency while performing daily monitoring and required activities on active jobs.
• Explains processes to customers and provides them with printed materials as guidance.
• Communicates with adjusters in person, over the phone, and virtually to resolve issues and answer questions.
• Completes sketch and scope sheets for estimates, and enters data using mobile software.
• Inspects jobs after completion and obtains customer signatures for approval.
• Resolves customer issues and communicates with key company staff regarding daily job activities.
• Prepares and reviews documentation, including notes, photos, and customer signatures, to facilitate reimbursement from insurance companies.
• May train new technicians or key operational team members.
• Ensures adherence to safety standards during all active jobs.

Requirements

• Valid Drivers’ License and satisfactory driving record.
• Strong verbal and written communication skills.
• Ability to prioritize activities and meet deadlines.
• Experience with entering data using a tablet or mobile phone.
• Knowledge of reconstruction services.
• High school graduate or equivalent.

Qualifications

• Knowledge of disaster restoration or construction industry.
• Proficient with using mobile software to enter data.
• Experience with using Xactimate (preferred).
• Experience in training and managing others.
• Strong problem-solving skills.

Skills

• Knowledge of disaster restoration industry.
• Strong problem-solving and customer service skills.
• Ability to move up to 70 pounds often.
• Standing and walking for extended periods.
• Using respirators as required.
• Working in various indoor and outdoor conditions.

Benefits

Includes benefits offered by the franchisee, which may vary. Please contact the franchise location for details.

Pay

Details on pay will be provided by the franchisee. Please contact the franchise location for more information.

Schedule

Schedule details will be provided by the franchisee. Please contact the franchise location for more information.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.