Operational Key Account Manager - Logistics

About the role

Ready to turn customer needs into operational success? As our Operational Key Account Manager, you’ll shape smart, scalable logistics solutions, drive tender activities, and bring ideas to life through seamless implementation. Combine analytical thinking, collaboration, and a passion for improvement to make an impact. Ready to make logistics work smarter? Apply now!

Responsibilities

• Analyze customer needs and develop feasible, scalable, cost-efficient operational solutions
• Coordinate with sales, account management, network, and operations to validate capabilities and resources
• Manage tender activities, operational concepts, and pre-margin cost inputs for pricing
• Support tenders by aligning solutions with customer needs and internal standards
• Coordinate customer onboarding, implementation, and operational handovers
• Develop and optimize SOPs for lane business and repeatable customer solutions
• Identify process improvements and automation opportunities to enhance efficiency, service quality, and customer satisfaction
• Oversee assigned business to ensure operational stability and customer alignment
• All other tasks as assigned by Disciplinary and Functional Leaders

Requirements

• High school diploma/ A levels/ Abitur or equivalent required
• Bachelor’s degree in Logistics, Supply Chain Management or related field
• Min. 2 years of experience in the field of logistics and/or freight forwarding
• Fluency in English required; German language skills are a plus
• Supply Chain Management knowledge
• Proficient in MS Office Suite
• Must possess permit to work in the U.S.
• Must possess a valid driver’s license

Benefits

• Up to 60 Sick Days
• Employee Assistance Program
• Healthcare
• Commuter Benefits
• 401k plan
• Family Policy
• Long Disability
• Education
• Flight privileges
• Life Insurance
• 15-20 Vacation Days
• Flex Holidays
• Short Disability

CV/Resume required. Company will not provide relocation assistance. Contact Melissa Vargas-Gonzalez.