Operational Key Account Manager

Summary

As a Key Account Manager in Operations at DSV, you will manage and grow key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments.

Duties and Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution

Preferred Qualifications

• Bachelor's degree in business, logistics, supply chain management, or a related field
• Master's degree in business, logistics, supply chain management, or a related field
• Experience with international logistics and customs regulations
• Experience with sales and business development

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any): May oversee the work of other account managers or support staff.

Qualifications

• Fluent in English (written and spoken)
• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

Pay

The expected base pay range is $80,000.00 - $95,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Medical, prescription, dental, vision, and life insurance
• Flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans)
• Short- and long-term disability coverage
• Wellness resources, Employee Assistance Program (EAP) services, and other support benefits
• Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%
• Paid time off programs and paid company holidays

About the Role

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.