Operational Intelligence & Automation Manager
About the role
You have built and owned the production infrastructure that AI agents run on. You get energized by designing technical solutions that transform how Deel identifies, monitors, and manages operational risk across global operations. You want ownership over high-impact projects that combine your strengths in automation, data systems, and cross-functional orchestration. You're not afraid to be hands-on building dashboards, workflows, and technical infrastructure while also leading strategic initiatives that require senior stakeholder management. You are a data-driven problem solver who thrives on turning complex operational challenges into elegant, scalable solutions. You bring both technical depth and business acumen, equally comfortable coding automations in systems such as Zapier, Workbench, and AKAI as you are presenting risk insights to executive leadership. Working with great people is a non-negotiable priority because you thrive in highly collaborative, high-performance teams. If that's you, join our Operational Risk team.
Responsibilities
- Systems & Automation (Technical Foundation): Design, build, and implement operational risk workflows, automations, and technical systems that improve efficiency and scale globally
- Build and continuously improve risk dashboards and data visualization solutions that support executive decision-making
- Develop automation solutions using tools like Zapier, Slack Workflow Builder, AKAI (or comparable agent platforms), APIs, and internal systems to minimize friction in processes
- Perform maintenance and optimization on current operational risk technical infrastructure to ensure reliability and performance
- Create scalable data pipelines and reporting frameworks that provide real-time operational risk visibility
- Operational Intelligence & Data: Access, analyze, and synthesize large datasets to identify operational risk patterns, control gaps, and improvement opportunities
- Design and maintain operational risk metrics, KPIs, and KRIs that track business-critical risk indicators across Deel's global operations
- Translate complex risk data into clear, actionable insights and recommendations for senior leadership
- Strategic Execution & Project Leadership: Lead end-to-end strategic projects that span multiple functions (Product, Engineering, Operations, Compliance) to drive operational risk improvements
- Manage complex cross-functional initiatives from scoping through implementation, ensuring stakeholder alignment and on