Operational Intelligence and Automation Manager

Responsibilities

• Systems & Automation (Technical Foundation)
• Design, build, and implement operational risk workflows, automations, and technical systems that improve efficiency and scale globally.
• Build and continuously improve risk dashboards and data visualization solutions that support executive decision-making.
• Develop automation solutions using tools like Zapier, Slack Workflow Builder, APIs, and internal systems to minimize friction in processes.
• Create scalable data pipelines and reporting frameworks that provide real-time operational risk visibility.
• Operational Intelligence & Data
• Access, analyze, and synthesize large datasets to identify operational risk patterns, control gaps, and improvement opportunities.
• Design and maintain operational risk metrics, KPIs, and KRIs that track business-critical risk indicators across Deel's global operations.
• Translate complex risk data into clear, actionable insights and recommendations for senior leadership.
• Conduct sophisticated root cause analysis on operational incidents using statistical methods and data modeling.
• Establish predictive analytics and early warning systems for emerging operational risks.
• Strategic Execution & Project Leadership
• Lead end-to-end strategic projects that span multiple functions (Product, Engineering, Operations, Compliance) to drive operational risk improvements.
• Manage complex cross-functional initiatives from scoping through implementation, ensuring stakeholder alignment and on-time delivery.
• Drive process optimization efforts that improve operational efficiency while maintaining strong risk controls.
• Partner with global teams across different countries, cultures, and regulatory environments to implement consistent risk practices.
• Support strategic planning, goal setting, and performance tracking for operational risk initiatives.
• Event & Issues Management
• Lead operational risk incident response coordination, ensuring appropriate escalation and swift resolution.
• Improve existing event management processes and implement new frameworks where required.
• Document lessons learned from incidents and drive systematic improvements to prevent recurrence.
• Maintain the operational risk event management framework, continuously enhancing its effectiveness.
• Technical Leadership and Mentorship
• Mentor and develop Operational Risk Management (ORM) Analysts in building and delivering automation solutions, workflows, and technical systems.
• Provide hands-on technical guidance on automation tools, data analysis techniques, and system architecture best practices.
• Lead knowledge-sharing sessions on advanced automation, dashboard design, and operational risk analytics.
• Support the growth of junior team members by reviewing their technical work, providing constructive feedback, and fostering a culture of continuous learning.
• Guide analysts in translating business requirements into scalable technical solutions.

Qualifications

• 3-5+ years of experience in business operations, operational risk, technical program management, consulting, or similar high-impact environments.
• Demonstrated success in designing, building, and implementing technical systems, workflows, or automation solutions.
• Strong analytical skills with proven ability to manipulate, visualize, and derive insights from large datasets.
• Proficiency in at least two of: data visualization tools (Tableau, Looker, PowerBI), SQL, automation platforms (Zapier, Workflow Builder), or scripting (Python, JavaScript).
• Excellent project management skills with track record of leading cross-functional initiatives to successful completion.
• Outstanding written and verbal communication skills with ability to influence senior stakeholders.
• Proven ability to navigate ambiguity, solve complex problems, and drive results independently.
• Curious by nature and passionate about operational excellence.