Operational Excellence Senior Associate

About the role

HSS is an innovative, supportive, and inclusive environment that values candidates who align with its unique workplace culture and mission. This position offers a competitive salary range from $72,000.00 - $122,000.00, with the final salary determined by various factors including scope of role, experience, education, and internal equity.

Responsibilities

• Perform observations, interviews, and data analysis for strategic and process improvement initiatives.
• Design and execute complex analyses and models to support data-driven decision making.
• Translate analytical outputs into clear, leadership-ready materials tailored to different audiences.
• Lead operational improvement and strategic planning projects, including:
• Analytical support
• Project leadership and management
• Implementation of best-practice performance standards
• Development of performance metrics, current- and future-state assessments, and root cause analyses
• Present findings and recommendations to cross-functional stakeholders to support decision making.
• Support development of project plans, executive presentations, and implementation roadmaps.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Engineering, Statistics, or a related field.
• Minimum 3 years of relevant professional experience.
• At least 2 years of consulting, operational excellence, strategy, or equivalent analytical experience.
• Experience using MS Office Suite and data visualization tools to produce high-quality deliverables.

Qualifications

• Strong proficiency in analytical and presentation tools (e.g., Excel, PowerPoint, Visio).
• Ability to learn and integrate new software and operational systems across departments.
• Strong verbal and written communication skills.
• Ability to tell a clear, compelling story with data.
• Structured problem-solving and critical thinking skills.
• Able to synthesize information and balance big-picture thinking with attention to detail.
• Strong stakeholder management and collaboration skills.
• Able to manage multiple projects, priorities, and deadlines effectively.

Skills

• Required: Strong proficiency in analytical and presentation tools (e.g., Excel, PowerPoint, Visio).
• Preferred: Master’s degree in a related field (e.g., Industrial & Systems Engineering, Healthcare Administration, or Operations Research).
• Preferred: Experience with Tableau or similar BI tools.
• Preferred: Experience with Epic applications.
• Preferred: Lean/Six Sigma certification or equivalent experience.