Operational Excellence and Training Lead

Key Responsibilities

• Lead the end-to-end training lifecycle including needs assessment, planning, scheduling, enrollment, delivery logistics, attendance tracking, evaluations, and recordkeeping
• Maintain a centralized training calendar for onboarding, refreshers and role-based development programs ensuring also coverage for all partners involved in P2P process.
• Lead the design and standardization of training assets (videos, e-learning modules, playbooks, simulations) and introduce modern learning approaches such as microlearning, digital learning, and scenario-based training
• Develop the competency matrix for all roles involved in P2P process as well as all other roles within Operations ensuring understanding of process changes, systems, and performance requirements
• Map competencies to proficiency levels per each role and link to training paths, certifications, and development plans
• Create user-centric change materials such as quick reference guides, micro-videos, release notes, and “what's changing” summaries, facilitate lunch and learns
• Promote a culture of learning, continuous improvement, and knowledge sharing across Operations
• Help develop internal trainers, SMEs, and informal leaders through coaching and capability-building programs
• Introduce recognition programs for upskilling, quality improvements, or learning achievements
• Facilitate workshops across teams, ensuring disciplined application of RCA tools (5-Why, Ishikawa, Pareto, SIPOC) and define corrective/preventive actions to closure
• Build problem-solving capability in the organization by coaching supervisors and SMEs on RCA methods and corrective action planning
• Establish problem-solving standards, templates, and documentation routines to ensure quality and closure

Qualifications

• Bachelor's degree or equivalent experience. Supply Chain or Business degree preferred.
• 5+ years in a similar role

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

About the role

As an Operational Excellence and Training Lead you will shape long-term operational capability by architecting a cohesive learning and competency strategy, aligning workforce skills with future needs, and steering change programs that strengthen organizational resilience. You will report to the CORE OS Leader and work remote. 100% Remote role.