Operation Manager (Monday-Friday 4:00p-12:00a)

About the role

DSV, founded in 1976, is now the world's third-largest provider of global transportation and logistics services. We manage the entire supply chain for our customers, including transportation, storage, packaging, processing, and clearance of goods across more than 80 countries.

Responsibilities

• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in sites operating agreements with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).
• Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.
• Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provides direction and support to the Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Supports the marketing and sales efforts by participating and assisting in the development of new account strategies, prospecting for new opportunities, generating positive word of mouth, and participating in the development of quoting rates.
• Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service.
• Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE.
• Keeps informed of relevant new technology and make recommendations as applicable.
• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse daily for compliance with safety, security, and quality principles and rules. Maintains a clean, neat and orderly work area. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

Qualifications

• High school diploma or GED.
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Able to operate MHE.
• Satisfactory completion of a forklift training program.

Skills, Knowledge and Abilities

• Proficient in Microsoft Office (Excel, Work, and Power Point).
• RF Scanners.
• WMS functions.
• English (reading, writing, verbal).
• Business communication.
• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends, as required by the operation.
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.

Physical Demands

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.
• Must be able to lift up to 40 lbs. while following proper lifting procedures.
• Must be able to stand on feet for up to 8 hours per day.

Benefits

• Comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• 401(k) plan offering company-matching contributions up to 5% to help you build a secure financial future.
• Paid time off, paid holidays, and additional floating holidays.

Pay

Expected base pay range is $85,000.00 – $95,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.