Operation Manager

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Essential Duties and Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.

Management Information Systems

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.

Customer Management

• Manages high level customer service standards for all functions.
• Assures that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Captures and coordinates management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

Budgeting/Financials

Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Physical Demands

• Occasionally: Handling, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Qualifications

• High School Diploma or GED
• Bachelor’s Degree Preferred
• 7 Years’ Experience Working in a Logistics/Distribution/Relevant Environment
• 5 Years’ Experience in a Supervisory Role