Operation Manager

Position Summary

Under the direction of the General Manager, the Operations Manager is responsible for day-to-day site Operations, including but not limited to supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Essential Duties and Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Supports adherence to Standard Operating Procedures (SOPs).
• Conducts routine staff meetings to review daily/weekly work activities.

Management Information Systems

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility.

Customer Management

• Manages high level customer service standards for all functions.
• Assures that client accounts receive the required level of operational and administrative support.
• Maintains appropriate contact with all functions and responds to requests when required.
• Attends or leads meetings with key customers to discuss any customer issues.
• Captures and coordinates management of supplier/customer visits to the site.
• Promotes a positive relationship with clients by providing excellent customer service.

Budgeting/Financials

Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable.

Safety

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety.

Other Duties

• Work overtime as dictated by business whether mandatory or voluntary.

Supervisory Responsibilities

• Manages warehouse operations supervisors & support staff.

Skills & Abilities

• Education & Experience: High School Diploma or GED, Bachelor’s Degree preferred; 7 years’ experience working in a logistics/distribution/relevant environment; 5 years’ experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint); Demonstrated proficiency in knowledge of applicable WMS systems.
• Language Skills: English (reading, writing, verbal).
• Other: Strong attention to detail, accuracy, and accomplish job tasks in a timely manner; good organizational and personnel skills; good communication skills, written and oral; good leadership, supervision, and planning skills; able to work flexible schedules, including nights and weekends; participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments; must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

CORE COMPETENCIES

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving

Physical Demands

• Occasionally: Handling/Fingering, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay Range

The expected base pay range is $75,800.00 – $96,500.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

EEO Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

About the Role

DSV is a global leader in transport and logistics. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

Qualifications

We are looking for a candidate who is a self-starter, able to work independently and as part of a team. You should have strong interpersonal skills and be able to communicate effectively with all levels of the organization. You should also have a proven track record of success in a similar role and be able to demonstrate your ability to manage a team and deliver results.

Skills

• Strong attention to detail, accuracy, and accomplish job tasks in a timely manner.
• Good organizational and personnel skills.
• Good communication skills, both written and oral.
• Good leadership, supervision, and planning skills.
• Able to work flexible schedules, including nights and weekends.
• Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Benefits

• Flexible scheduling
• Health insurance
• Retirement plans
• Employee discounts
• Professional development opportunities
• Training and certification programs
• Work-life balance initiatives
• Generous paid time off
• Comprehensive benefits package

Company Overview

DSV is a global leader in transport and logistics. Founded in 1976, DSV has grown to become the world's third-largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location

Location: USA - Chandler, 4500 S. Dobson Rd

Division

Division: Solutions