Operation Manager (Mitigation)

About the role

The Mitigation Operations Manager oversees all mitigation operations, personnel, equipment, scheduling, and project performance. This leadership position ensures emergency services are delivered efficiently, safely, profitably, and with exceptional customer service.

Responsibilities

• Oversee all water, fire, mold, storm, and emergency mitigation projects.
• Manage daily scheduling of technicians, supervisors, and subcontractors.
• Ensure all projects are completed according to company standards and IICRC guidelines.
• Maintain project timelines, productivity, and profitability.
• Review job progress daily and address operational challenges immediately.
• Cook up emergency response efforts, including after-hours and on-call services.
• Recruit, train, mentor, and develop mitigation staff.
• Enforce company policies, procedures, and safety standards.
• Manage employee scheduling, attendance, and accountability.
• Foster a positive, team-oriented work environment.
• Perform job site inspections to ensure quality workmanship.
• Verify proper documentation, drying logs, moisture readings, and equipment monitoring.
• Ensure all required photos and job notes are completed accurately.
• Resolve customer concerns professionally and promptly.
• Communicate with homeowners, commercial clients, property managers, and insurance representatives.
• Ensure customers receive timely updates throughout the mitigation process.
• Oversee maintenance and organization of all mitigation equipment.
• Monitor equipment inventory and replacement needs.
• Ensure vehicles are maintained, clean, and properly stocked.
• Manage warehouse organization and inventory controls.
• Review job costs, labor hours, and equipment utilization.
• Aid with budgeting and operational planning.
• Monitor Key Performance Indicators (KPIs) including revenue goals, gross profit margins, job completion timelines, and customer satisfaction scores.
• Identify opportunities to improve efficiency and profitability.
• Ensure OSHA compliance and workplace safety standards.
• Conduct safety meetings and ongoing training.
• Maintain compliance with all company and industry regulations.
• Investigate and document incidents, accidents, and safety concerns.

Requirements

• Minimum 5 years of restoration industry experience.
• Minimum 3 years of management or leadership experience.
• Strong understanding of water, fire, mold, and environmental mitigation.
• IICRC Certifications preferred (WRT, ASD, AMRT, FSRT).
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple projects simultaneously.
• Experience with Encircle, Albi, preferred.
• Valid driver's license with acceptable driving record.
• Must speak English.

Qualifications

• Ability to visit active job sites regularly.
• Ability to lift up to 50 pounds when necessary.
• Ability to work in various environmental and weather conditions.
• Ability to respond to emergency situations as needed.

Skills

• Leadership skills.
• Communication skills.
• Organizational skills.
• Equipment management skills.
• Financial management skills.
• Safety and compliance knowledge.

Benefits

• Annual Base Salary Based on Experience.
• Paid Time Off (PTO).
• Health Insurance.
• Dental Insurance.
• Competitive Salary 401(k) Program.
• Professional Development and Certification Opportunities.
• Company Laptop.
• Company Vehicle.

Pay

$90,000.00 - $100,000.00 per year

Schedule

Full-Time Position Participation in management on-call rotation required. Availability for emergency response situations during evenings, weekends, and holidays as needed.