Operation Manager: Kenner LA

Essential Job Functions

• Oversees day-to-day operations of the transportation, hauling and support operations, ensuring superior customer service and hauling of refuse without contamination of air, land or water.
• Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
• Participates in the development of Divisional/District Operational budgets and follows best practices in measuring and monitoring.
• Ensures thorough root cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining, reporting.
• Provides input into termination, compensation, bonus eligibility and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction the Division/District Manager(s), Facility Manager and RVP.
• Participates in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.
• Interacts with local city, municipal, and county agencies to enhance business relationships, promotes community involvement and ensures customer satisfaction.
• Works with functional groups to resolve employee relations issues, build rapport and champion team spirit.
• Assists with development, implementation, and coordination of safety programs for the Division/District, and monitors work processes, procedures and expenses required to drive team performance, achievement goals while proactively working to reduce risk.
• Closes daily routes
• Consults with municipal officials and community groups to foster key client relationships and business partnerships
• Maintains an overall positive attitude toward leaders, colleagues, direct reports and customers

Other Job Responsibilities

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA.

Work Environment

Normal setting for this job is carried out in office, field and maintenance facilities.