Operation Executive

Role and Responsibilities

• Welcoming guests at luxury villas located throughout the territory, providing all the necessary information for a quality stay.
• Managing bookings and check-ins/check-outs, ensuring a smooth and professional experience.
• Assisting guests during their stay, responding to any requests, needs, or unexpected issues.
• Periodically check the compliance of standards at the properties, including the presence of services and amenities.
• Collaborating with the office for managing bookings, routine procedures, communication, and resolving any issues.
• Monitoring the quality and cleanliness standards of the accommodations in line with company policies.
• Collecting feedback from guests at the end of their stay to continuously improve the service offered.
• Coordinating, independently, the activities carried out by partner companies, which handle cleaning, supplies, maintenance, and guest services.
• Managing inventory of consumable products and organizing supplies (supported, when necessary, by the central office in Syracuse).

Requirements

• VAT number position.
• Car licence and personal car.
• Advanced knowledge of English, both written and spoken, is essential.
• Knowledge of an additional language is a preferred requirement.
• Excellent communication and public relations skills.
• Experience in the hospitality, real estate, or customer service.
• Ability to plan and organize activities independently.
• Proactiveness and prioritization skills.
• Flexibility regarding working hours, which may include weekends and holidays.
• Excellent problem-solving skills and the ability to work under stress while maintaining calm and professionalism.

What We Offer

• The opportunity to work with an international environment, in authentic and sought-after tourist facilities and destinations in the territory between the provinces of Ragusa and Syracuse.
• A dynamic work environment with constant back-office support.
• The use of high-performance and user-friendly softwares.
• Training on specific company procedures and best practices in the hospitality sector.
• Competitive compensation based on experience and skills.
• The position includes the possibility of a company mobile phone.
• Bonuses for achieving objectives in addition to regular compensation.

Application Deadline: June 10th 2024

Location: Province of Ragusa and Siracusa, Italy — Period: from June to November