Operation Assistant

About the role

This position requires strong analytical and technical abilities, and fast, carefully thought-out results to exceed customer expectations. You will be a champion of customer service and help Premier Trailer Leasing meet operational and organizational financial objectives. You will be responsible for executing operational processes and supporting branch performance objectives in a highly hands-on operations role.

Approximately 70-80% of the workday is spent outdoors in a trailer yard interacting with customers, drivers, vendors, and equipment. You will work outdoors in all seasons and varying weather conditions while maintaining a strong focus on safety and customer service. This is an on-site position at Premier's branch office in Louisville, KY.

Responsibilities

• Spend most of each workday outdoors conducting trailer inspections, managing yard activity, coordinating with customers and vendors, and monitoring equipment movement throughout the branch location.
• Conduct trailer inspections in accordance with company procedures and identify equipment requiring repair or maintenance to ensure compliance with applicable federal, state, and industry regulations.
• Generate customer rental agreements.
• Coordinate all work performed on trailers with vendors and ensure the work follows Premier’s policies and procedures.
• Manage and reconcile all equipment inventory, both out-bound and in-bound gate activity daily.
• Assist in the transportation of equipment between branches as well as to customers and vendors.
• Ensure all customers have the proper insurance prior to renting a trailer.
• Assist with Accounts Receivable collections.
• Complete daily administrative paperwork and filing.
• Assist in answering phones, responding to emails, and addressing questions from customers.

The duties listed above describe the general nature and level of work but are not an exhaustive list. Management reserves the right to assign or modify duties as business needs require.

Requirements

• Preferred: Associate degree, technical training, or equivalent combination of education and relevant operations, transportation, logistics, leasing, or equipment management experience.
• Excellent communication skills, self-motivated, self-starter with a sense of urgency, personable, and organized.

Skills

• Interpersonal Skills: Ability to communicate sincerely and helpfully while building credibility and rapport.
• Conscientiousness: Ability to be responsible, dependable, persistent, and achievement-oriented in completing job tasks.
• Customer Service: Ability to meet or exceed customers’ expectations regarding quality and consistency of service.
• Decision Making/Decisiveness: Ability to make quick decisions based on available information and stay the course.
• Safety Awareness: Ability to follow regulations and procedures, check equipment, recognize hazards, and utilize all issued safety equipment.
• Verbal Communication Skills: Ability to express ideas clearly via telephone or face-to-face.
• Written Communication Skills: Ability to express ideas clearly in documents with proper organization and grammar.
• Problem Solving/Diagnosis Skills: Ability to examine problems by collecting evidence and weighing factual information.
• Mechanical Aptitude: Working knowledge of basic mechanical principles, operations, and functioning.
• Technology Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Physical Requirements

• Perform essential job functions outdoors for extended periods while utilizing company-provided safety equipment and following heat and cold prevention protocols.
• Frequently walk, stand, bend, kneel, crouch, and climb throughout the workday.
• Occasionally lift and carry up to 50 pounds.
• Enter and exit trailers multiple times per day.
• Work at ground level underneath trailers when inspecting equipment.
• Use ladders or steps to access equipment when necessary.