Operating Partner- Carm/West

About the role

National Fitness Partners is seeking a full-time Operating Partner to oversee two locations in Carmel, IN and Westfield, IN. The starting salary is $75k with additional earning opportunities. The schedule is Monday-Friday, 8:00am to 5:00pm, with availability as needed in the evenings and weekends for emergencies.

Responsibilities

• Drive operational excellence, revenue growth, and brand consistency across 1-3 National Fitness Partners locations
• Ensure the highest standards of cleanliness, compliance, and member experience while leading teams to exceed key performance indicators (KPIs) and achieve company goals
• Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level
• Maintain consistent focus on KPIs including closing %, Black Card %, secondary billing, PE@PF utilization, and YoY Black Card Membership growth
• Maintain at least a passing Club BER inspection score monthly, demonstrating adherence to operational excellence and brand standards
• Monitor daily performance metrics and coach staff to meet or exceed NFP standards for revenue, service delivery, and compliance
• Hire, train, and develop competent, motivated team members focused on delivering the Ultimate Member Experience
• Decrease club turnover through intentional leadership, coaching, and recognition
• Conduct One-on-Ones regularly, setting clear development goals and measurable objectives for all staff
• Model Servant Leadership through daily interactions, setting the tone for professionalism, teamwork, and accountability
• Hold staff accountable to policies, procedures, and performance expectations, providing timely and constructive feedback
• Ensure clubs reflect the Planet Fitness brand promise through exceptional cleanliness, friendliness, and consistency in service
• Personally model and monitor front desk activities, including info call scripting, giving engaging member tours, enrolling or managing memberships via DataTrak, and resolving member issues courteously and promptly
• Maintain immaculate club cleanliness, ensuring all areas meet NFP and Planet Fitness standards at all times
• Drive a culture of Raving Fans by ensuring every member feels welcome, valued, and supported
• Oversee marketing initiatives, ensuring staff are fully trained and actively promoting all campaigns and promotions
• Ensure all clubs maintain strict compliance with OSHA, ADA, and company safety standards
• Actively promote and maintain a safe and healthy club environment for members and staff
• Respond to and report all member or employee accidents promptly and accurately using NFP protocols
• Certified by Life Fitness/Matrix to perform and oversee basic equipment repairs and maintenance, minimizing downtime and ensuring equipment reliability
• Ensure accurate documentation and timely resolution of safety and maintenance issues
• Ensure payroll hours remain within budgeted allotments through strategic scheduling and active management of labor costs
• Approve staff timecards prior to payroll deadlines, ensuring accuracy and compliance with timekeeping policies
• Support the Regional Director in achieving cost control and profit margin objectives across all assigned clubs
• Provide back-up coverage and operational support for staff when necessary
• Lead by example in all aspects of operations, demonstrating integrity, professionalism, and a deep commitment to NFP’s Core Values: Accountable, Driven, Passionate, Ambitious
• Participate in company-wide initiatives, meetings, and trainings as required
• Other duties as assigned

Benefits

• Growth Opportunities: over 90% of our management team started as an entry-level team member
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability 100% Company Paid
• Employee Assistance Program
• Free employee Black Card Membership