Opening Concierge

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

About the role

Concierge team members are responsible for greeting and assisting homeowners and guests with helpfulness and courtesy. Directing visitors to the proper department or individual, announcing visitors to staff by providing prudent information (name, address, nature of visit, appointment/walk-in), monitoring conference rooms, coordinating courier bag pick up, and issuing and monitoring key fobs when assigned to guests.

Responsibilities

• Prepare Clubhouse for open hours; unlocking facility amenities, prepare coffee and tea station.
• Welcome homeowners and their guests to the Clubhouse; answer questions; register visitors and issue visitor tags as required; accept phone calls, event reservations, payments for HOA assessments and event fees.
• Accept and issue receipts as requested for homeowner payments.
• Ensure the conference rooms are neat and tidy at all times (assist with clean up as necessary).
• Accept package delivery and advise recipient when delivered packages are received at the reception area.
• Perform various administrative/managerial tasks in support of facility's mission.
• Follows and enforces all community safety and security policies, programs, procedures, rules, and regulations.
• Other duties as assigned.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal).
• Professional customer service skills.