Open Rank Patient Access Navigator (I – III)

Patient Access Navigators

Patient Access Navigators at the CU Hemophilia and Thrombosis Center are on the front lines of the battle to improve healthcare equity by investing time and energies to help patients with congenital bleeding and clotting disorders navigate the complexities of the healthcare system. Navigators will explain clinic processes, insurance coverage, and patient responsibilities in a culturally sensitive manner to improve patient outcomes.

Access Navigators will be responsible for making the first impression for both the Center and School of Medicine. New patients will base their impression of care on the successful handling of their onboarding.

Key Responsibilities

• Provide patients with access to information about health insurance coverage.
• Provide access to care through appointment scheduling.
• Provide access to patient care by facilitating patient transportation.
• Provide access to patient care by arranging for non-English translation at point-of-care.
• Provide access to Medications through exploration of drug company patient assistance programs.

Work Location

Onsite – this role is expected to work onsite and is located in Aurora, CO.

Why Join Us

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs.

Qualifications

Minimum Qualifications

• Healthcare Technician I: High school diploma/GED. One (1) year of experience in patient financial counseling in a healthcare setting.
• Healthcare Technician II: High school diploma/GED. One (1) year of experience in patient financial counseling in a healthcare setting.
• Healthcare Technician III: High school diploma/GED. Two (2) years of experience in patient financial counseling in a healthcare setting.

Preferred Qualifications

• Specialty clinic experience.
• Experience utilizing EPIC EMR.
• Bilingual in Spanish/English.
• Prior experience in outpatient clinic.
• Previous experience in prior authorization process, Medicare/Medicaid (CMS), and commercial insurance.

How to Apply

For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Eddie Tapia, eddie.tapia@cuanschutz.edu

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Pay Range

• Healthcare Technician I: $41,736 – $48,413
• Healthcare Technician II: $43,812 – $50,830
• Healthcare Technician III: $46,008 – $53,371

Equal Employment Opportunity Statement

The University of Colorado is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

Vaccination Statement

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.