Open Access Coordinator

About the role

The Open Access Coordinator, under the direction of the Open Access Supervisor and Manager, will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Responsibilities

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access.
• Receive and distribute medical screening forms to the Open Access team.
• Monitor incoming text messages to the Open Access team and distribute or respond as appropriate.

Requirements

• High School Diploma or GED Equivalent.
• Medical Assistant Certification.
• Medical office experience preferred.
• Bilingual is a plus.

Skills

• Excellent customer service.
• Ability to work cooperatively with managers and peers.
• Excellent oral and written communication skills.
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred.
• Previous EPIC experience is preferred.

Work Environment

This position is located in our East Norriton location. The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Schedule

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required. Some intermittent travel may be required for training.