Open Access Coordinator

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Receive and distribute medical screening forms to the Open Access team
• Maintain communication with the Open Access team regarding incoming text messages and distribute or respond as appropriate

Competencies

• Excellent customer service
• Ability to work cooperatively with managers and peers
• Excellent oral and written communication skills are required

Supervisory Responsibility

None

Work Environment

• This position may be located at our Contact Center in Wyomissing PA, or at the individual office location based on the needs of the practice.
• The physical demands include sitting for long periods of time, repetitive hand movement due to extended computer use, and extensive phone and computer usage.

Position Type/Expected Hours of Work

• This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.
• Some intermittent travel may be required for training.

Travel

Some intermittent travel may be required for training.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer AAP/EEO Statement US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

• Education and Experience: MA Medical office experience preferred. Bilingual is a plus.
• Skills: In Microsoft Office (Outlook, Teams, Excel) preferred. Previous EPIC experience is preferred.