Open Access Coordinator

Description Summary/Objective

Under the direction of the Open Access Supervisor and Manager, the Open Access Coordinator will work on Open Access Referrals and Recall lists to help patients schedule through the USDH Open Access Program.

Essential Functions

• Receive referrals and work through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Work off Recall lists through a contact cadence (calls, text messages, MyLGHealth messages, letters) to help patients schedule through Open Access
• Receive and distribute medical screening forms to the Open Access team
• Maintain and monitor incoming text messages to the Open Access team and distribute or respond as appropriate

Competencies

• Excellent customer service
• Ability to work cooperatively with managers and peers
• Excellent oral and written communication skills are required

Supervisory Responsibility

None

Work Environment

This position may be located at our Contact Center in Wyomissing PA, or at the individual office location based on the needs of the practice.

Physical Demands

• Sitting for long periods of time
• Repetitive hand movement due to extended computer use
• Extensive phone and computer usage

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

Some intermittent travel may be required for training.

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer AAP/EEO Statement US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Requirements

• High School Diploma or GED Equivalent
• MA Medical office experience preferred
• Bilingual is a plus
• Skills in Microsoft Office (Outlook, Teams, Excel) preferred
• Previous EPIC experience is preferred