Op Support Trainer

Essential Duties

• Develop and maintain documentation such as procedures, work instructions, and visuals.
• Manages quality data collection, process measurements, process analysis, and reporting.
• Ensure that records and documentation of monitoring process results are maintained.
• Review customer feedback, research problem areas, and introduce solutions.
• Collaborates with Operations and IT specialists to ensure customer and company quality requirements are met.
• Tracks process flow from origin to delivery via TMS and other appropriate methods of monitoring shipment vehicles.
• Reviews logistics processes and procedures; identifies, recommends, and implements improvements to maximize delivery efficiency while minimizing costs.
• Performs other related duties as assigned.

Skills/Experience

• Excellent analytical and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• A thorough understanding of or the ability to quickly learn the company's quality assurance system.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite or similar software.
• Experience using analytics tools, including Excel, SQL, Power BI, MS Report Builder, or similar.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Self-motivated individual who collaborates across the company.

Education/Training/Requirements

• Minimum: 5 years of experience in transportation and logistics related field.
• Preferred: Bachelor’s degree in finance, Supply Chain Management, Industrial Engineering, or related field required.
• Preferred: Lean Six Sigma Certification.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a sedentary role; however, some administrative-type duties may be required.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed, but the employee must be available during the "core" work hours.

EEO Statement

Syfan Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.