Ops Trainer (Variable)

About the Role

As an Ops Trainer at ThredUp, you'll play a crucial role in welcoming new team members, driving engagement and retention, and delivering effective training processes. You'll be responsible for administering on-station, classroom, quality, and safety training, facilitating training content, and partnering with Ops leaders to support the training needs of all teams in the DC.

Responsibilities

• Welcome new team members, establish rapport, and introduce ThredUp’s culture, work environment, and team.
• Drive engagement and retention of team members through delivering effective and innovative training processes.
• Administer on-station, classroom, quality, and safety training to new and existing team members.
• Facilitate all training content and initiatives provided by the Operations Training Team.
• Partner with Ops leaders to recommend effective, engaging learning solutions.
• Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport.
• Assess and monitor the performance results of all trainees, providing coaching and ongoing feedback to improve performance.
• Work with the Training Manager to determine daily/weekly training schedules across all shifts.

Requirements

• Solid understanding of ThredUp quality standards and operations processes (internal only).
• Strong communication and facilitation skills, with strong written, verbal, and interpersonal abilities.
• Flexibility in work schedule, open to supporting team members across multiple shifts.
• Demonstrated effective organizational skills.
• Enthusiasm for the development and training of all team members.
• Experience giving and receiving constructive feedback.
• Ability to work independently with minimal supervision.
• Ability to create and maintain professional connections with team members.
• Ability to keep business and customer information confidential.
• Physical ability to stand or walk for an entire shift (8-12 hours per day), bend down, reach overhead, lift/carry up to 30lbs, and push/pull wheeled clothing racks weighing up to 150lbs.

Qualifications

• Applicants with personal relationships within the Distribution Center must disclose them during the application process.
• This role is not eligible for visa sponsorship.
• Must be at least 18 years old with basic English literacy skills.

Schedule

As an Ops Trainer, you'll enjoy a flexible work schedule designed to support your work-life balance. Your Training Manager will provide your schedule at least three weeks in advance, and flexibility to work on an additional shift may be needed to support new hire onboarding and meet operational demands.

Benefits

• Competitive pay.
• Employee stock purchase plan.
• PTO + paid holidays.
• Medical, dental, vision, 401k, life, and disability insurance offered.

ThredUp is committed to diversity, inclusion, and belonging, ensuring employees can bring their authentic selves to work every day. If you require a reasonable accommodation for the job application process due to a disability, please email disabilitysupport@thredup.com.

Employment with ThredUp is contingent on passing a 7-year background check.