OP Service Rep per diem

About the role

Serves as the primary resource for outpatient physicians, clinicians, patients, and staff regarding complete demographic, insurance, and appointment information.

Responsibilities

• Directs all patients, family members, and visitors to the appropriate location in the hospital.
• Reviews and completes all patient registration requirements with patients new to Butler Hospital Outpatient Department in compliance with hospital protocols.
• Communicates information effectively with all areas of the Outpatient Services Department to ensure patients receive complete, accurate, and concise information regarding all services rendered.
• Communicates information effectively with all outpatient clinical staff to ensure the highest possible level of customer service.
• Protects the rights of patients and ensures patient confidentiality by adhering to hospital policy.
• Answers all incoming calls within three rings in a professional, courteous, and helpful manner; directs callers as appropriate, forwards calls to the correct office, or relays accurate messages as needed, including prescription support for physicians.
• Forwards all urgent calls to the appropriate physician or clinician immediately, pages clinical staff when necessary to meet patient needs, and obtains records for Outpatient CIS as needed.
• Checks all patients in upon arrival and notifies the clinician/physician of their arrival when appropriate.
• Reviews the complete Patient Registration Packet with new patients, provides accurate and concise information regarding services, and obtains patient/parent signatures on all necessary forms.
• Enters/registers all patients into the hospital computer system accurately; ensures the integrity of the hospital computer database with regard to all demographic and insurance information.
• Remains current on provider status of all clinicians and physicians rendering outpatient services for all insurance and managed care companies.
• Remains current on information regarding location, specialty, credentials, and availability of all clinicians and physicians rendering outpatient services.
• Under the direction of the Senior Area Leader, produces, interprets, and takes appropriate action on various computer-generated reports.
• Performs other duties in the Outpatient Department as assigned by the Outpatient Operations Manager.
• Observes all relevant Risk Management, Infection Control, Safety, and Disaster Policies and Procedures.
• Attends and participates in all mandatory hospital orientation and professional development training and education; maintains key competencies needed to perform job responsibilities.
• Participates in and supports all hospital-wide performance improvement initiatives and strives for continuous quality improvements in both the Outpatient Reception Office and the Outpatient Services Department.
• Maintains a customer-focused work environment, demonstrating respect for both internal and external users of all hospital services.
• Completes other duties as assigned.

Requirements

• High School diploma or GED required.
• Proficient grasp of English language, grammar, and punctuation skills.
• Strong telephone, typing, computer, and data entry skills.
• Professional interpersonal skills and ability to interact effectively with patients, clinicians, and external customers.

About Us

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group—is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in important discussions about health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in efforts to ensure the health of the individuals and communities we serve.