OOP, Quality and Compliance Manager
What You'll Do
- Auditing monthly complaint quality, sub-servicer functions, and internal complaint operations.
- Evaluating complaint documentation and records for adherence to and compliance with procedures and applicable regulatory requirements.
- Conducting quality control reviews of internal complaint operations’ primary processes, including loan and account level review, validation of data accuracy, and timely response and resolution to issues.
- Create test scripts for new audit processes.
- Identifying discrepancies and opportunities for process improvement through root cause analysis of complaints and analysis of audit findings, management reports, and discussions with servicers.
- Alerting appropriate management levels and internal departments to problems identified during routine quality reviews.
- Following through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
- Preparing and submitting various weekly and monthly reports for management review.
- Compiling and categorizing data used for monthly operational metrics.
- Preparing audit findings reports for use internally as well as to communicate any findings.
- Preparing other special reports as required.
What You'll Need
- 5+ years of related experience in Audit, Compliance, Complaint Management, Risk Management, or Quality Control in Loan Servicing or similar field.
- Bachelor's degree in related field required.
- Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge of auditing principles, practices, and regulations.
- Aptitude for working with details as well as ability to analyze process gaps.
- Ability to research and analyze data and process discrepancies.
- Ability to resolve issues exercising sound judgment, initiative, and strong critical thinking skills.
- Ability to effectively deal with people in various job capacities.
- Strong listening, written, and verbal communication skills are crucial to the position.
- Ability to work independently, prioritize, organize, and multi-task in order to maintain established standards and consistently meet deadlines.
- Intermediate to advanced proficiency in MS Offices Suite – Word, Excel, PowerPoint; SalesForce application knowledge a plus.
- Advanced speaking and writing communication skills.
Compensation
Salary range for new hires is generally $107,395.00 - $132,661.00 for Irvine, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.
Benefits
You’ll Love
- Competitive salaries
- An ownership stake in the company
- Medical and dental insurance
- Time off
- A great 401k matching program
- Tuition assistance program
- An employee volunteer program
- A wellness program
About The Company
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.
Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
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