OOP, Quality and Compliance Manager

What You'll Do

Support the Director to advocate for borrowers across all lines of business, and be responsible for timely and accurate review of complaints.

• Auditing monthly complaint quality, sub-servicer functions, and internal complaint operations.
• Evaluate complaint documentation and records for adherence to and compliance with procedures and applicable regulatory requirements.
• Conduct quality control reviews of internal complaint operations’ primary processes, including but not limited to loan and account level review, validation of data accuracy, and timely response and resolution to issues.
• Create test scripts for new audit processes.
• Identify discrepancies and opportunities for process improvement through root cause analysis of complaints and analysis of audit findings, management reports, and discussions with servicers.
• Alert appropriate management levels and internal departments to problems identified during routine quality reviews.
• Follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties.
• Prepare and submit various weekly and monthly reports for management review.
• Compile and categorize data used for monthly operational metrics.
• Prepare audit findings reports for use internally as well as to communicate any findings.
• Prepare other special reports as required.

What You'll Need

• 5+ years of related experience in Audit, Compliance, Complaint Management, Risk Management, or Quality Control in Loan Servicing or similar field.
• Bachelor's degree in related field required.
• Entry level to intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge of auditing principles, practices, and regulations.
• Aptitude for working with details as well as ability to analyze process gaps.
• Ability to research and analyze data and process discrepancies.
• Ability to resolve issues exercising sound judgment, initiative, and strong critical thinking skills.
• Ability to effectively deal with people in various job capacities.
• Strong listening, written, and verbal communication skills are crucial to the position.
• Ability to work independently, prioritize, organize, and multi-task in order to maintain established standards and consistently meet deadlines.
• Intermediate to advanced proficiency in MS Offices Suite – Word, Excel, PowerPoint; SalesForce application knowledge a plus.
• Advanced speaking and writing communication skills.

Compensation

Salary range for new hires is generally $107,395.00 - $132,661.00 for Irvine, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits

You’ll Love We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.

About The Company

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.