Onsite Training Coordinator (Local Norfolk, VA)

About the role

We are seeking a local to Norfolk, VA, onsite, highly organized and customer-focused IT Training Coordinator to support ongoing training operations for a healthcare organization’s legacy clinical and business systems while the organization transitions to a new enterprise EHR platform. This role will ensure new hires and existing employees transferring into new positions receive the appropriate legacy-system training, access, and compliance requirements throughout the implementation period.

Responsibilities

• Classroom & Training Support
  • Coordinate and support approximately eight training classes per month for new hires and internal transfers
  • Prepare the dedicated training classroom prior to each session, including workstations, materials, and handouts
  • Assist participants with logins and basic access issues
  • Distribute training materials and serve as a classroom proctor
  • Support instructors and participants throughout each training session
  • Coordinate with onsite audiovisual resources when technical assistance is needed
  • Reset and organize the classroom following training
• Training Administration & Coordination
  • Manage the training mailbox and respond to class registration, scheduling, and access requests
  • Process HR tickets associated with new hires
  • Manage internal IT tickets for employee transfers, access needs, training requirements, and compliance issues
  • Coordinate additional training and re-registration for employees who do not successfully complete required courses
  • Communicate directly with managers regarding training outcomes and required next steps
  • Maintain accurate training records, including registrations, schedules, completion status, pass/fail results, and upcoming training requirements
  • Update the LMS and internal intranet with class schedules, registration information, and training updates
  • Partner closely with HR to coordinate training requirements for new hires and internal transfers
  • Support scheduling, reporting, documentation, and other training-related administrative activities

Qualifications

• Must be local to Norfolk, VA (surrounding area) and have the ability to work onsite
• Strong proficiency with Microsoft Outlook, particularly email, calendar management, and scheduling
• Working knowledge of Microsoft Word and Excel; basic PowerPoint experience preferred
• Previous experience in training coordination, administrative support, learning and development, HR coordination, or a similar role preferred
• Healthcare experience is helpful but not required
• Previous LMS, HRIS, or EHR experience is not required; training will be provided on the organization's systems
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills
• Ability to prioritize and manage multiple requests simultaneously
• Strong customer service mindset and willingness to assist employees, managers, and trainers
• Reliable and dependable with the ability to work onsite Monday through Friday

Ideal Candidate

The ideal candidate is a proactive, hands-on coordinator who takes ownership and gets things done. This person should be collaborative, flexible, quality-focused, and comfortable working with employees at all levels of the organization. Just as importantly, they should be comfortable asking questions when they don't know the answer rather than making assumptions, take pride in producing accurate work, and approach challenges with a solution-oriented mindset.