Onsite Training Associate

About the role

We are seeking an Onsite Training Associate to join our athena Onsite Training team within our Customer Success division. The role involves becoming an expert in athenaNet products and services, providing best-in-class onsite support to clients during their implementation period, and building strong customer relationships.

Responsibilities

• Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet In-office project support.
• Conduct mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel.
• Participate in pre-live work including tablespace builds, and partner with Coaching and Training Services to support end-user training and teaching best practices to users across several product families.
• Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals.
• Provide remote go live support and individualized provider coaching to optimize workflows.
• Manage contracted training engagements with all corresponding deliverables, including content preparation and review.
• Utilize sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows.
• Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans.
• Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements.

Requirements

This role requires HIGH levels of travel, as onsite events are held at client healthcare organizations throughout the United States (including Alaska, Hawaii, and territories).

Qualifications

• Bachelor of Arts or Science degree or equivalent professional experience.
• Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results.
• Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems.
• Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities.
• Excellent verbal and written communication skills.
• Effective time management and organizational skills with exceptional attention to detail.

Skills

The ideal candidate possesses the ability to build strong customer relationships, deliver customer-centric solutions, and execute even when the solution may not be clear. They can clearly convey messages by understanding the unique needs of different audiences and gain the confidence and trust of others through honesty, integrity, and authenticity.

Benefits

Not specified.

Pay

Base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.

Schedule

High levels of travel, typically four or five days per week, up to seven weeks consecutively. Travel demands fluctuate based on client needs and may require travel on short notice and rarely on weekends or holidays, and there may be periods of high demand and lower demand throughout the course of the year.