Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

About Agero

Agero is the #1 B2B, white-label provider of digital driver assistance services. We strengthen clients' relationships with their customers through a powerful combination of passionate people and data-driven technology.

Role Description and Mission

This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite.

Key Outcomes

• Manage a High Volume of Cases
• Serve as the bridge between customers, dealerships, Kia, and any third party vendors
• Listen actively, acknowledge concerns, and deliver calm, personalized support
• Elevate the Customer Experience
• Represent Kia with professionalism and care
• Facilitate smooth communication between customers, dealerships, and Kia
• Help customers understand their vehicle’s features, warranty coverage, and available resources
• Partner with dealerships, Kia, and external & internal teams
• Document all case details and customer interactions accurately
• Provide technical guidance and navigate digital tools

Skills, Education, & Experience

• Empathy in Action
• Case Management & Multi-tasking Mastery
• Strong Communicator
• Problem-Solver & De-escalator
• Customer Advocate
• Technical Skills

Position Requirements

• Location: Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center
• Experience: 1+ year of continuous customer service, sales, or technical support, including in-person retail, hospitality food service, or administrative support. Experience in a fast-paced contact center is preferred
• Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles
• Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information
• Professional Readiness: Thrive in a professional in-person contact center environment, collaborating effectively with peers and leaders
• Flexibility: Availability for evenings, weekends, and peak times as needed
• Background Check: Must pass a criminal background screening
• Onsite Role: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite

Pay, Benefits & Career Growth

• Starting Pay: $16.50 per hour
• Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus + Shift differentials for working after 6pm and on weekends!
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance
• Career Growth & Development: Access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero

Training and Schedules

• Mandatory Training: Six weeks of paid training (Monday-Friday)
• Production Schedules: Based on current business needs and vary by start date. Weekends off. Full-Time Availability: This is a full-time position only
• Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements

What to Expect After You Apply

• Immediate after applying, check your inbox for a "Magic Link" from our vendor partner, Harver
• Complete your Harver Computer Skills Assessment right away. It only takes about 5-10 mins total to do this step
• Keep an eye on your text messages and email for an update. Qualified candidates will be sent a calendar link to schedule an interview on Zoom with a Recruiter

Hiring In

• United States: Clarksville, Tennessee
• The anticipated closing date to submit applications for this role is July 29th, 2026 and August 19th, 2026 by 5:00 pm

Life at Agero

• Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability.
• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually