Claims Customer Care Representative

About the role

The Claims Customer Care Representative will be based in our Farmington Hills, Michigan headquarters. This position plays a crucial role in setting up new claims and handling various customer interactions.

Responsibilities

• Enter new losses into the claims system accurately and in accordance with claim guidelines.
• Electronically index documents to claim files.
• Answer phones for claims call center to set up new losses, route to appropriate claims adjuster, and handle medical bills for payment.
• Provide claims processing support to department including bill payment, state forms, and correspondence.

Requirements

• A High School diploma or GED.
• Two years of high-volume customer service experience.
• Proficient computer skills including Microsoft Office Suite.
• Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers.
• Demonstrated ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated ability to work on multiple projects concurrently.
• Demonstrated ability to input data with a high accuracy rating and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Qualifications

• No specific qualifications mentioned.

Skills

• High school diploma or GED.
• Two years of high-volume customer service experience.
• Proficient computer skills including Microsoft Office Suite.
• Demonstrated ability to build positive relationships and partnerships within the department, across the organization, and with external customers.
• Demonstrated ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated ability to work on multiple projects concurrently.
• Demonstrated ability to input data with a high accuracy rating and strong attention to detail.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.

Benefits

• Competitive base pay.
• Performance-based incentive pay.
• Comprehensive health and welfare benefits.
• A 401(k) savings plan with profit sharing.
• Generous paid time off programs.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Benefits

• Recognized as one of the Best and Brightest® Companies to Work For in the Nation.
• One of Business Insurance magazine’s Best Places to Work in Insurance.
• Flexible work arrangements to promote work-life balance.
• Employee Value Proposition that includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs.

Company Culture

Amerisure is committed to being an employer of choice and fostering a workplace that promotes excellence and professional growth. The company is dedicated to maintaining a workplace free from unlawful harassment or discrimination and encourages employees to report any improper interference with job duties.

Equal Opportunity Employer

Amerisure is an Equal Employment Opportunity employer and complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. The company prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices.