Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

About Agero

Agero is the #1 B2B, white-label provider of digital driver assistance services. We strengthen our clients' relationships with their customers through a powerful combination of passionate people and data-driven technology.

Role Description and Mission

This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite.

Key Outcomes

• Manage a High Volume of Cases
• Serve as the bridge between customers, dealerships, Kia, and any third party vendors
• Listen actively, acknowledge concerns, and deliver calm, personalized support
• Elevate the Customer Experience
• Represent Kia with professionalism and care
• Facilitate smooth communication between customers, dealerships, and Kia
• Help customers understand their vehicle’s features, warranty coverage, and available resources
• Partner with dealerships, Kia, and external & internal teams
• Document with Care
• Provide Technical Guidance
• Navigate Digital Tools

Skills, Education, & Experience

• Empathy in Action
• Case Management & Multi-tasking Mastery
• Strong Communicator
• Problem-Solver & De-escalator
• Customer Advocate
• Technical Skills

Position Requirements

• Location: Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center
• Experience: 1+ year of continuous customer service, sales, or technical support, including in-person retail, hospitality food service, or administrative support. Experience in a fast-paced contact center is preferred
• Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles
• Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information
• Professional Readiness: Thrive in a professional in-person contact center environment, collaborating effectively with peers and leaders
• Flexibility: Availability for evenings, weekends, and peak times as needed
• Background Check: Must pass a criminal background screening
• Onsite Role: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite

Pay, Benefits & Career Growth

• Starting Pay: $16.50 per hour
• Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus + Shift differentials for working after 6pm and on weekends!
• Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance
• Career Growth & Development: Access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero

Compensation Note

Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education.

Selection Process

• Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.
• Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. Weekends off.
• Full-Time Availability: This is a full-time position only.
• Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired.
• What to Expect After You Apply: Immediately after you apply, check your inbox for a "Magic Link" from our vendor partner, Harver. Complete your Harver Computer Skills Assessment right away. Keep an eye on your text messages and email for an update. Qualified candidates will be sent a calendar link to schedule an interview on Zoom with a Recruiter.

Hiring In

United States: Clarksville, Tennessee
The anticipated closing date to submit applications for this role is July 29th, 2026 and August 19th, 2026 by 5:00 pm. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.

Base Salary Range

The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education.

Life at Agero

Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.