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Jobs · OTHR · Tennessee

Onsite, Total Case Specialist, Kia Care (Customer Service Rep)

Agero, Inc. · Springfield, TN · 1 mo ago
On-siteOTHR$16.5/hrFull-time

About Agero

Agero is the #1 B2B, white-label provider of digital driver assistance services. We strengthen clients' relationships with their customers through a powerful combination of passionate people and data-driven technology. Our services include a dispatch management platform, comprehensive accident management, consumer affairs, and a partner ecosystem of services, discounts, and support.

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

Role Description and Mission

This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite.

Role Overview

Agero is currently hiring for Onsite Total Case Specialists to take inbound calls in our Consumer Affairs department for Kia Care. In this role, you will handle vehicle-related inquiries, provide technical support, and resolve complex customer issues with exceptional care.

Key Outcomes

  • Manage a High Volume of Cases
  • Serve as the bridge between customers, dealerships, Kia, and any third party vendors
  • De-escalate and Resolve
  • Elevate the Customer Experience
  • Represent Kia with professionalism and care
  • Facilitate smooth communication between customers, dealerships, and Kia
  • Empower Customers
  • Partner with dealerships, Kia, and external & internal teams
  • Document with Care
  • Provide Technical Guidance
  • Navigate Digital Tools

Skills, Education, & Experience

  • Empathy in Action
  • Case Management & Multi-tasking Mastery
  • Strong Communicator
  • Problem-Solver & De-escalator
  • Customer Advocate
  • Computer Proficiency & Technical Support Skills

Position Requirements

  • Location: Must live in the state of TN (or KY) within 50 miles of our Clarksville contact center.
  • Experience: 1+ year of continuous customer service, sales, or technical support, including in-person retail, hospitality food service, or administrative support. Experience in a fast-paced contact center is preferred.
  • Customer Focus: Genuine passion for helping others, with proven experience in customer-facing or support roles.
  • Technical Skills: Comfortable navigating Google Workspace (Docs, Sheets, Slides, Gmail) and web-based systems to manage customer and vehicle information.
  • Professional Readiness: Thrive in a professional in-person contact center environment, collaborating effectively with peers and leaders.
  • Flexibility: Availability for evenings, weekends, and peak times as needed.
  • Background Check: Must pass a criminal background screening.
  • Onsite Role: This is an in-person position located at our Clarksville, TN contact center at 2971 International Blvd, Clarksville, TN 37040. Associates hired for this role are expected to work onsite.

Pay, Benefits & Career Growth

  • Starting Pay: $16.50 per hour
  • Bonus and Incentives: Opportunity to earn up to 4% semi-annual performance and attendance bonus + Shift differentials for working after 6pm and on weekends!
  • Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance.
  • Career Growth & Development: Access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero.

Training and Schedules

  • Mandatory Training: Six weeks of paid training (Monday–Friday).
  • Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. Weekends off.
  • Full-Time Availability: This is a full-time position only.
  • Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements.

What to Expect After You Apply

  • Immediate post-application check for a "Magic Link" from our vendor partner, Harver.
  • Complete your Harver Computer Skills Assessment right away.
  • Keep an eye on your text messages and email for an update.
  • Qualified candidates will be sent a calendar link to schedule an interview on Zoom with a Recruiter.

Hiring In

  • United States: Clarksville, Tennessee
  • The anticipated closing date to submit applications for this role is July 29th, 2026 and August 19th, 2026 by 5:00 pm.

Life at Agero

  • Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability.
  • Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
  • Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
  • Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
  • For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.

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