DirectJobHub
Jobs · Information Technology · Virginia

Onsite Support Technician, Journeyman

CGI · Arlington, VA · 1 mo ago
Information Technology$100k–$150k/yrFull-time

Troubleshooting and Problem Solving

Diagnosing and resolving hardware, software, and network issues for end-users.

Installation and Configuration

Setting up and configuring new hardware and software, including desktops, laptops, printers, and network devices.

Maintenance and Support

Performing routine maintenance, preventative maintenance, and system upgrades to ensure optimal performance.

User Support

Providing guidance and assistance to users on how to use computer systems and software effectively.

Documentation

Maintaining accurate records of support activities, including troubleshooting steps and solutions.

Escalation

Identifying and escalating complex issues to the appropriate support teams or specialists.

Inventory Management

Maintaining an inventory of IT equipment and ensuring proper disposal of obsolete or damaged items.

Communication

Effectively communicating with users, remote support teams, and other IT staff to resolve issues and provide updates.

Project Support

Participating in IT projects related to installations, upgrades, and system deployments.

Following Procedures

Adhering to company policies and procedures, including those related to data security and confidentiality.

Required Qualifications

  • Education and/or Experience: Bachelor’s degree and/or 2 to 5 years of experience
  • Security Clearance: TS/SCI with CI Poly
  • Technical Skills: Strong knowledge of computer hardware, software, operating systems (Windows, macOS, etc.), and basic networking concepts.
  • Troubleshooting Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
  • Communication Skills: Excellent verbal and written communication skills to interact with users and other IT staff.
  • Customer Service Skills: Ability to provide a positive and helpful experience for users needing technical assistance.
  • Problem-Solving Skills: Analytical and critical thinking skills to resolve complex technical issues.
  • Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.

Congratulations!

We are excited to offer a competitive compensation package, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs, and more.

Benefits

Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs

About the Role

CGI Federal has an exciting opportunity for an Onsite Support Technician within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.

Qualifications

To Be Successful In This Role
Education and/or Experience: Bachelor’s degree and/or 2 to 5 years of experience
Security Clearance: TS/SCI with CI Poly
Technical Skills: Strong knowledge of computer hardware, software, operating systems (Windows, macOS, etc.), and basic networking concepts.
Troubleshooting Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
Communication Skills: Excellent verbal and written communication skills to interact with users and other IT staff.
Customer Service Skills: Ability to provide a positive and helpful experience for users needing technical assistance.
Problem-Solving Skills: Analytical and critical thinking skills to resolve complex technical issues.
Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.

Pay

A reasonable estimate of the current range for this role in the U.S. is $100,000.00 - $150000.00.

Schedule

This position is located in USA VA Arlington, and 100% onsite.

Similar jobs