Onsite Support Specialist (On Call / Per Diem / As Needed / Temporary)

Job Summary

The Temporary Onsite Support Specialist serves as a key resource for deployed healthcare professionals by helping coordinate operational support activities and providing a high level of customer service throughout an assignment. Responsibilities may include assisting with travel-related needs, housing support, transportation coordination, financial reconciliation activities, event operations support, and other critical functions necessary to support business continuity efforts. This is an as-needed, temporary assignment-based role, similar to per diem or on-call work. Work opportunities are dependent on labor disruption activity, and hours or assignments are not guaranteed. Significant gaps between assignments may occur.

Responsibilities

Role assignments are determined at the time of deployment and may include one or more of the following functions:

• Housing Support: Assist with clinician hotel assignments, check-ins, and lodging support throughout the event; coordinate with housing partners and hotel contacts to address lodging-related questions or concerns; collect, review, and reconcile hotel folios and lodging documentation for accuracy.
• Transportation Support: Coordinate transportation logistics for deployed clinicians; assist with arrivals and departures at designated transportation locations; utilize AMN technology platforms to track transportation activity and support traveler movement; communicate and coordinate with transportation vendors and drivers.
• Travel Support: Assist with travel-related coordination for deployed clinicians, including air travel, rental vehicles, and other transportation arrangements; respond to travel disruptions and help facilitate solutions as needed; provide timely communication regarding travel updates and requirements.
• Finance & Reconciliation Support: Collect invoices, receipts, and supporting documentation related to event expenditures; maintain accurate records and assist with reconciliation of event-related costs; support reporting and audit review activities as needed.
• Wayfinder & Operations Support: Serve as a primary point of contact for clinicians arriving onsite; answer questions and provide guidance regarding event logistics and processes; direct traffic flow and support operational stations within the command center or event location; assist with event setup, coordination, and daily operations.
• General Event Support: Maintain professional, customer-focused communication with healthcare professionals, recruiters, operations leaders, and internal support teams; address requests, resolve issues, and escalate concerns when appropriate; support teammates and assist in multiple functional areas as operational needs shift throughout the event; complete additional duties and special projects as assigned.

Work Environment

Onsite Support Specialists serve as part of a specialized operations team that helps coordinate and support healthcare professionals during workforce continuity events. Team members may be assigned to a variety of operational support functions based on event needs and business priorities. This role requires flexibility, adaptability, and the ability to work in a fast-paced environment where priorities can shift quickly. Team members should be comfortable assisting with clinician support, logistics coordination, operational administration, issue resolution, and cross-functional collaboration.

Successful individuals in this role demonstrate:

• Strong customer service and communication skills
• Professionalism and sound judgment
• Attention to detail and organizational skills
• Problem-solving abilities and adaptability
• Comfort working under pressure and managing changing priorities
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office and other business technology tools

Minimum Qualifications

• Education: HS Diploma or equivalent
• Experience: 2 years in a fast paced, externally facing customer support department, with preferred emphasis in travel, customer service, or sales operations

Preferred Qualifications

• Education: College coursework or degree (AA/BA, etc.)

Pay

$20.00 - $25.00 hourly when on assignment