Onsite Support Specialist - Honolulu, HI

About the role

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Responsibilities

• Aid Olympus personnel with the installation of equipment.
• Cook up schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly based on staff needs.
• Provide clinical equipment management support on all Olympus equipment(pre intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear etc.
• Perform routine maintenance on the equipment including pre-use inspection, evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation.
• Work with Customer to schedule inspection, repair and/or replacement of equipment when damaged, worn and lost etc.
• Follow procedures to notify, track and report lost or damaged equipment.
• Coordinate with customer shipping and receiving department(s) as well as Olympus Service group(s) to expedite repairs of the equipment.
• Maintain professional appearance, work ethic and attitude as required by Olympus Americas INC and the facility you are assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Requirements

• Associates degree or equivalent relevant experience required.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science or related discipline required.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft office.
• Strong verbal and written communication skills.
• Must be comfortable with public speaking delivering an in-service/demonstration to a group.
• Must possess a high degree of self-reliance, initiative and creativity.
• Excellent work ethic, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.
• Eager to learn and grow, accept and apply feedback.
• Dedicated to consistently delivering superior customer service.
• Organizing: Can marshal resources (people, funding, material support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
• Adaptability: Ability to adapt and thrive in a fast-paced high-stress environment under pressure individually and/or as a member of the team with a sense of urgency.
• Problem Solving: Excellent analytical and problem-solving skills. Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Ethics and Values: Has integrity, accountability and dependability. Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Qualifications

• Travel less than 20% annually.
• Potential overnight and air travel.
• Must be able to operate a vehicle.

Skills

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique preferred.

Benefits

The anticipated starting base pay range for this full-time position working at this location is $28.00-$29.00 plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

Pay

The anticipated starting base pay range for this full-time position working at this location is $28.00-$29.00 plus potential for annual bonus (subject to plan eligibility and other requirements).

Schedule

Full-time position.

Company Information

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: Competitive salaries, annual bonus and 401(k)* with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on-demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance*

12 Paid Holidays On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: Work-life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning & Development Programs Paid Educational Assistance US OnlyCenter Valley, PA and Westborough, MA

You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).