Onsite Studio, Live Events & Break Fix Technician

About the role

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation.

This hybrid role delivers operational and technical support for Studio & Live Events, as well as providing break-fix support for the associated technology in our corporate client’s studio, meeting rooms, auditorium, and event spaces. The position is entirely onsite at our client’s North American headquarters located in Wilmington, DE.

The objective of this role is to ensure that the various AV spaces, studio, auditorium, and event spaces are maintained across the campus; equipment is kept in optimal working condition, and end users are conversant with the equipment they are using—all to provide an exceptional level of service to our clients.

While there are regular duties, the demands can be unpredictable with tight deadlines. The role requires flexibility in working hours, especially for client live events, which may start early or extend into the evening. You will work as part of a live events team and a service support team, playing a key role in all aspects of AV support for the client’s events, including pre-planning, technical requirements, advisory meetings, and live event execution.

Responsibilities

• Support the organization’s meeting spaces, auditorium, production studio, and enterprise live event spaces while providing technical expertise for live, hybrid, and recorded events.
• Operate and maintain professional production technologies, supporting executive presentations and delivering polished broadcast-quality experiences across the campus.
• Work closely with Workplace Technology, Communications, Marketing, and business stakeholders.
• Operate a variety of event types, from smaller local events to full auditorium events broadcast globally.
• Conduct pre-event checks and post-event breakdowns.
• Provide on-site support for larger scale events where external agencies interface with installed equipment.
• Coordinate with the client’s Meetings and Events Team before, during, and after events.
• Maintain events equipment and liaise with Break Fix resources for incidents.
• Support live, hybrid, and recorded corporate events, executive presentations, and employee communications.
• Operate and maintain production studio equipment, event technologies, and enterprise AV systems.
• Set up and operate professional camera, audio, lighting, and video production equipment.
• Support live streaming, recording, switching, and content capture for internal and external events.
• Prepare production environments, conduct equipment testing, and troubleshoot technical issues before and during events.
• Partner with the client’s Communications, Workplace Technology, Facilities, Security, and external vendors to deliver successful productions.
• Maintain strong contract/vendor relationships.
• Maintain production equipment, media assets, and technical documentation.
• Recommend improvements to production workflows, technology standards, and the overall event experience.

Requirements

• 5+ years supporting live events, broadcast, film, or production environments (including AV-over-IP).
• Experience operating professional production equipment.
• Experience with live streaming and recording technologies.
• Expert user of analogue and digital sound mixing desks (e.g., Yamaha digital mixers – DM7, TF1).
• Proficient in sound reinforcement techniques and technologies (lapel and handheld microphones, headsets, etc.) for corporate events.
• Experience with professional lighting, camera systems, and PTZ cameras.
• Experience with audio mixing, wireless microphone systems, and lighting systems.
• Experience with video switching and production workflows.
• Experience with MS TEAMS and ZOOM meeting UC platform support.
• Experience with Microsoft TEAMS Rooms (MTR) and hybrid event technologies.
• Strong troubleshooting and executive-level (white glove) customer service skills.
• Experience with Digital Signal Processing technologies and configuration.
• Advanced video editing skills (Grass Valley EDIUS Pro, Adobe, DaVinci Resolve, etc.), including exposure to AI-generated video production techniques.

Qualifications

Education & Certifications:

• High School Diploma or GED required.
• Preferred certifications (some combination of the following):
  • AVIXA CTS
  • Q-SYS certifications
  • QSC certifications
  • Blackmagic Design certifications or equivalent
  • ATEM-related certifications
  • DANTE certifications or equivalent
  • Audio DSP-related certifications
  • Networking/IT-related certifications
  • Client relations-related training/certifications

Skills

Desired Skills/Qualifications:

• Highly skilled in event management, event scheduling, and resource management.
• Planar LED wall systems support knowledge.
• Experienced in Audio networking (DANTE).
• Experienced in Video switchers (Blackmagic Constellation, Extron).
• Working knowledge of video matrices, scalers (Extron, Kramer), and HDBaseT extenders (Extron, Kramer, Lightware).
• Motion graphics or post-production experience.
• Adobe Premiere Pro or similar editing software.
• Audio software: Ableton Live; Isotope; Logic Pro; Pro Tools; Reaper; Waves.
• Mixing consoles: Yamaha DM7, Yamaha TF1.
• Video editing software: DaVinci Resolve.
• Very good knowledge of VC systems (Logitech, Poly, Cisco, Microsoft Teams, ZOOM) and use of AV bridges and interfaces.
• Skills and understanding of IT-related technologies.
• Knowledge/experience of live events/studio lighting and related systems.
• Experience using ticketing systems—specifically Service Now.
• Industry qualifications involving DANTE, Yamaha DM7, Q-SYS, Blackmagic (including ATEM products).
• Previous experience with Control Systems, Wireless Audio, Lighting Controllers, VC Equipment, and PTZ Camera Equipment.

Benefits

• Multiple medical plan options to fit you and your family’s needs.
• HSA & HRA company contributions.
• Dental coverage, including orthodontic benefits, and vision plans.
• Company-paid Basic Life and AD&D insurance.
• Short-Term and Long-Term Disability insurance.
• Employee Assistance Program (EAP).
• Generous paid time off — 3 weeks PTO plus company holidays and floating holidays.
• 401k with company match.
• Paid maternity leave.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services.
• Commuter benefits.

Schedule

Monday – Friday, 7 AM to 4 PM shift. Flexibility in working hours is essential, especially for client live events, which may require early starts or extended evenings.