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Onsite Specialist - Wichita, KS

Adams Brown Technology Specialists · Wichita, KS · 5 mo ago
On-siteOTHRFull-time

Description

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person. This role is on site at our Wichita office location.

Requirements

  • Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
  • Identifies, documents, prioritizes, troubleshoots, and escalates service requests
  • Facilitates the restoration of normal service operation while minimizing impact to the end-user
  • Provides installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
  • Evaluates and identifies installations and other needs in a new client environment

Desired Skills, Abilities, Characteristics, And Education

  • Client service oriented and positive participating team member
  • Onsite hardware set up and support experience, preferably with an MSP
  • Strong mechanical aptitude, working with tools and various networking supplies
  • Able to maintain confidentiality of the company and client information
  • Excellent written and verbal communication skills required
  • Able to document and follow established company procedures
  • Understanding of hardware, software, security tools, and concepts
  • Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
  • Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
  • Server and networking hardware support experience required
  • IT Glue experience preferred
  • WatchGuard/Firewall experience preferred
  • StorageCraft, Datto backups experience preferred
  • Able to work autonomously both swiftly and effectively

Physical/Mental Requirements

  • Excellent communication and customer service skills
  • Able to manage multiple tasks and priorities effectively
  • Willingness to lift and move IT equipment as needed

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect.

Potential Additional Information

  • Additional hours (overtime) and travel may be required
  • Travel to client offices does not typically require overnight stays
  • Possible on call duties, with extended hours

About the Role

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.

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