Onsite Service Technician – Lake Geneva, WI

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About the role

Xerox is expanding our Technical Services team and is looking for a customer-focused Onsite Service Technician to support and delight our clients. In this field-based role, you will use your mechanical and electrical troubleshooting skills to maintain, repair, and support customer equipment while delivering an outstanding service experience. If you are dependable, hands-on, and motivated by solving problems, this is a great opportunity to build a long-term career with Xerox.

Responsibilities

• Deliver exceptional service and resolve equipment issues in line with customer service level agreements
• Diagnose and repair devices using electromechanical knowledge, tools, and technical training
• Serve as the primary contact for assigned customers, supporting maintenance, supply inventory, and equipment performance
• Communicate clearly with customers regarding equipment status, availability, and next steps
• Provide end-user training to help customers get the most from their equipment

Requirements

• Experience using a multi-meter, troubleshooting electrical circuits, and reading electrical schematics
• Background in electromechanical, HVAC, cable/internet, automotive repair, military, or related technical work
• Strong customer service mindset, time management, and reliability
• Valid driver’s license and appropriate insurance coverage
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, squatting, and driving

In your first 60 days, you will complete training, build product and territory knowledge, understand customer expectations, and begin completing service calls independently.

Benefits

• Career growth in a supportive and collaborative culture
• Paid training from certified instructors plus online and in-house learning
• Medical, dental, vision, wellness credits, HSA contribution, and 401k matching
• Paid time off, holidays, and personal days