Onsite Return Agent (Rental Car)

About the role

The Onsite Return Agent (Rental Car) is an essential member of the airport location team and serves as the brand ambassador by providing the fastest, easiest, and most valued experience to customers. This team member is responsible for providing attentive, courteous, and expeditious service to customers as they return their vehicles. Position is onsite at 3250 Hoolimalima Pl, Lihue, HI 96766 (local candidates only).

Responsibilities

• Provides world class customer service by managing the vehicle returns process in compliance with Hertz’s policies and procedures.
• Personally welcomes all customers with a pleasant greeting and professional attitude at all times, assists with luggage, and answers questions in a friendly manner.
• Provides the customer with an invoice and a full explanation of their charges.
• Resolves customer issues and concerns professionally using effective customer service techniques; when applicable, directs queries to the Team Leader for resolution before the customer leaves the location.
• Inspects vehicle and records any new damage or major cleaning requirements, completing required documentation.
• Checks fuel level and mileage and clearly explains final charges to the customer.
• Secures vehicle keys from the customer, ensures they stay with the vehicle, and reminds customers to remove personal belongings; offers assistance as needed.
• Drives continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
• Maintains appearance appropriate for providing best‑in‑class customer service in accordance with established guidelines.
• Carries out any other duties requested by managers or Team Leaders.
• Keeps work area organized and free of clutter.

Qualifications

• Passion for customer service and attention to detail – goes the extra mile.
• Minimum of one year of sales or customer experience in a high‑volume or service‑oriented environment.
• Proven strong sales and closing skills with the ability to engage customers in a friendly manner.
• Basic computer proficiency.
• Good communication skills both written and oral; able to communicate in English clearly and proficiently (candidates fluent in other languages encouraged to apply).
• Ability to work in a fast‑paced environment with a variety of tasks; excellent organizational and time‑management skills.
• Demonstrates professionalism and interpersonal skills.
• Proven experience working well within a team.
• 100% customer focus, with proven experience in a customer‑facing environment.
• Ability to work flexible shifts including weekends and holidays, and work overtime as required.
• Ability to work outdoors during all weather conditions.
• Ability to stand for long periods of time.
• Ability to lift up to 45 pounds.

Benefits

• Weekly pay
• Holiday pay
• Career growth opportunities
• Paid training to expand skills and knowledge
• Comprehensive medical, dental, & vision benefit options after 30 days
• Up to 40% off the base rate of any standard Hertz rental
• Further program information available at HertzBenefits.com

Pay

Hourly rate is $16.75 plus commission. Sign‑on bonus: $1,000 ($500 paid at 60 days and $500 paid at 90 days of employment).

Schedule

Work flexible shifts including weekends and holidays; overtime may be required.