Onsite Print Support Technician

About the role

Our client is seeking a Onsite Print Support Technician to join their team. As a Onsite Print Support Technician, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow established protocols which will align successfully in the organization. Location: Akron, OH.

Responsibilities

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware and software using established protocols.
• Respond to service, product, technical, and customer-relations inquiries promptly and professionally to ensure high customer satisfaction.
• Perform routine installations and configurations, including assembling and integrating system/product components according to standard procedures.
• Execute approved and documented scripted change management activities while adhering to incident, change, and problem management processes.
• Support fleet operations by troubleshooting break/fix events (best effort), swapping devices with spares, creating and submitting support tickets, and collecting usage pages as needed.

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and perform tasks such as replacing toner/consumables/paper and clearing paper jams.
• Experience using web-based software to manage proactive fleet monitoring and coordinate onsite spare device inventory.
• Working knowledge of NT/Unix/MS platforms to help resolve issues across the fleet, along with the ability to follow incident/change/problem management processes.

Benefits

• Work onsite in Akron, OH, supporting customers and maintaining reliable print/fleet performance.
• Play a key role in meeting production goals and contract-required response times with minimal supervision.
• Use established protocols to drive consistent service quality, documentation, and data confidentiality.
• Collaborate with HP account/support teams and coordinate with suppliers for status on third-party equipment and/or software.
• Contribute to operational improvements by aligning daily work with strategy and sharing technical information.
• Upon completion of waiting period, consultants are eligible for medical and prescription drug plans, dental plan, vision plan, health savings account, health flexible spending account, dependent care flexible spending account, supplemental life insurance, short term and long term disability insurance, business travel insurance, 401(k) with match.
• Weekly pay.

Pay

Pay range: $26.42 – $34 per hour (weekly pay).