Onsite Manager | Houston, TX | Lead & Coach a High-Volume Team!

Location: Houston, Texas | Full‑time; Direct Hire

Core Objectives

• Serve as the primary relationship manager for a high‑volume, on‑location talent pool, providing hands‑on support, coaching, and management to deployed associates
• Increase retention and satisfaction by coaching to performance metrics, managing attendance, and supporting employee training
• Facilitate strong employee performance by preparing, coaching, and troubleshooting operational issues in the moment
• Strengthen client confidence in Array’s delivery by maintaining a consistent, professional presence
• Advocate for and advise associates by gathering and providing meaningful feedback
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged

Job Description

• Build strong, personal connections with deployed associates through regular engagement and daily availability
• Set performance expectations from day one and drive performance through coaching, training, and in‑the‑moment guidance
• Monitor and manage attendance, performance, and productivity in real time
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders, following through to resolution
• Recognize and celebrate associate wins and foster a culture of appreciation
• Serve as the first point of contact for HR‑ and Risk‑related concerns, including behavioral escalations and policy violations
• Document coaching conversations, feedback, and incidents accurately in internal systems
• Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR
• Drive real‑time problem‑solving for timekeeping, badge access, and other daily logistics
• Coordinate appreciation events and support rollout of new processes, tools, or technologies

Position Requirements

Hard skills:

• Tech‑savvy and proficient in Microsoft Office tools and internal engagement systems
• Understanding of a metrics‑driven organization and how to drive performance
• Ability to quickly learn client systems and integrate with client operations

Soft skills:

• Strong interpersonal presence with the ability to build trust and de‑escalate in real time
• Organized with strong prioritization skills
• Confident and calm under pressure with a problem‑solving mindset
• Comfortable navigating between employee advocacy and business objectives
• Strong judgment and professionalism in sensitive HR and Risk situations

Schedule

Monday – Friday