Onsite Team Lead

About the role

In this role, you will report to the Onsite Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Responsibilities

• Report to the Onsite Manager and work closely with Avantor’s Advanced Laboratory Services professionals.
• Serve customers by performing customized, mission-based lab work and research protocols.
• Coordinate and lead team efforts to execute tasks outlined in the SOW based on customer requirements.
• Coach and motivate team members to meet or exceed performance goals, fostering individual and team development through mentoring.
• Manage open order status reports, departmental metrics, and maintain SOPs/SOWs.
• Provide training and serve as a backup for associates to ensure continuity of operations.
• Perform administrative duties including timecard review, vacation scheduling, and contributing to performance management.
• Create and maintain documentation such as SOPs, SOWs, SPIs, and KPIs.
• Deliver customer reporting and conduct data analysis to support operational insights.
• Act as a liaison between the customer, Avantor Services, and Avantor Sales to ensure alignment and satisfaction.
• Perform additional duties as assigned to support team and customer success.

Requirements

• High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred.
• 2-3 years of equivalent experience in customer service, purchasing, or account management.
• Proven experience in managing associates and leading teams effectively preferred.
• GMP and GLP training is considered a plus.
• Proficient in collaboration tools, with preferred experience using Microsoft Teams.
• Familiar with Information Access systems and ERP platforms.
• Demonstrates excellent customer service skills and maintains a professional, can-do attitude.
• Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.
• Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.
• Self-motivated and capable of working independently with a proactive, forward-thinking mindset.
• Skilled in troubleshooting and resolving issues effectively.
• Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.
• Knowledgeable in applying and administering company policies consistently.
• Able to make sound business decisions with minimal guidance from management.

Qualifications

• High school diploma or GED required.
• Associates degree or undergraduate degree in business or science related field preferred.
• 2-3 years of equivalent experience in customer service, purchasing, or account management.
• Proven experience in managing associates and leading teams effectively.
• GMP and GLP training is considered a plus.
• Proficient in collaboration tools, with preferred experience using Microsoft Teams.
• Familiar with Information Access systems and ERP platforms.
• Demonstrates excellent customer service skills and maintains a professional, can-do attitude.
• Strong commitment to safety, quality, and strict adherence to established protocols, policies, and procedures.
• Highly adaptable and flexible, with the ability to manage multiple tasks efficiently.
• Self-motivated and capable of working independently with a proactive, forward-thinking mindset.
• Skilled in troubleshooting and resolving issues effectively.
• Strong verbal and written communication skills, with the ability to collaborate across departments and engage with customers.
• Knowledgeable in applying and administering company policies consistently.
• Able to make sound business decisions with minimal guidance from management.

Skills

• Customer Service
• Team Leadership
• Collaboration Tools (Microsoft Teams)
• Information Access Systems
• ERP Platforms
• Training and Development
• Administrative Duties
• Customer Reporting
• Data Analysis
• Liaison Roles
• Additional Duties

Benefits

• Health and Wellness: Medical, Dental, Vision and Wellness programs
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: Critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance
• Recognition: Celebrate your peers and earn points to redeem on gifts and products

Pay

Hourly Pay Range: $27.00 - $31.00

Schedule

Shift: Monday–Friday 7:00 am -3:30 pm

Company

Avantor is proud to be an equal opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.