Onsite Manager

Responsibilities

• Serves as the primary point of contact for residents and vendors, including the management of after-hours emergencies.
• Counsels and conducts all aspects of the leasing process utilizing Appfolio, including but not limited to receiving, generating and posting of all notices, conducting pre-move out inspections, deposit return calculations, turn management, vacancy marketing, showings, lease signings, change of terms tracking, etc.
• Maintains active awareness of market comps to ensure that renewals and annual increases are targeted to market appropriately.
• Maintains and executes a working knowledge of landlord-tenant and fair housing laws, as well as any other local, state or federal regulations applicable to the responsibilities contained in this job description.
• Maintains accurate property and resident information in Appfolio, including but not limited to work orders, inspections, lease information, vendor information, etc.
• Takes pride and exhibits a sense of ownership of assigned properties to include basic porter services (cleaning & sweeping).
• Manages vendor performance to ensure timely completion of assigned work orders in keeping with owner and resident expectations.
• Maintains a consistent working knowledge of the financial management goals for the assigned properties, including the participation in the creation of an annual property budget for assigned properties.
• Provides initial primary review and approval of vendor invoices for assigned properties to ensure accuracy and validity of amounts due.
• Actively participates in recurring On-Site Management Council meetings to share best practices and receive updates relative to assigned duties and responsibilities.
• Conducts weekly review of dashboard metrics on KPI’s including but not limited to vacancies, delinquencies, turn times, work order completion times to ensure that metrics are at or above goal.
• For those metrics below goal, creates an intentional action plan for timely resolution for review with supervisor.
• Orders and maintains inventory of materials and supplies for assigned properties, with requisite invoicing/billback through designated program.

Requirements

• 3+ years experience in property management industry
• Strong interpersonal skills
• Must be willing to live on-site
• Proficient in basic computer programs, including Microsoft Office, Excel, Appfolio (a plus)
• Ability to multi-task in fast paced environment
• Ability to work weekends if needed
• Valid driver's license and current proof of insurance
• Clean motor vehicle record with no major violations