Onsite Manager

Key Responsibilities

• Foster strong, professional relationships with the Board of Directors and residents.
• Serve as the primary point of contact for community concerns, feedback, and communications.
• Attend and facilitate monthly Board meetings, preparing detailed management reports and board packets.
• Lead cross-functional coordination among maintenance, valet, and concierge teams to ensure seamless service delivery and alignment with community standards.
• Welcome and onboard new residents, ensuring they are informed about community guidelines, amenities, and services.
• Promote a culture of hospitality, accountability, and teamwork.
• Oversee daily operations of the property, including common area inspections and service coordination.
• Manage vendor relationships, including contract negotiation, RFP preparation, and performance oversight.
• Ensure compliance with association policies, procedures, and governing documents.
• Manage capital improvement and maintenance projects, ensuring timely execution, budget adherence, and minimal disruption to residents.
• Review monthly financial statements and provide summaries to the Board.
• Assist in annual budget preparation and long-term financial planning.
• Maintain accurate records and documentation in property management systems, including work orders, meeting minutes, and monthly reports.
• Serve as the on-site point of contact for emergency situations, coordinating response efforts and communicating with residents and vendors as needed.

Requirements

• Education & Experience:
  • Associate’s degree required; bachelor’s degree preferred.
  • 3–5 years of HOA on-site management experience, preferably in a high-rise or luxury residential setting.
  • 0–3 years of supervisory or management experience.
• Skills & Competencies:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong knowledge of HOA operations, board governance, and vendor management.
  • Excellent written and verbal communication skills.
  • Conflict resolution and customer service expertise.
  • Highly organized, proactive, and detail oriented.
  • Critical thinking, problem solving, judgment and decision-making abilities.
  • Ability to work with sensitive and/or confidential information.
  • Knowledge and ability to apply Florida Statutes and Community documents.
• Certifications:
  • CMCA preferred; willingness to obtain certification if not currently held.

Working Conditions

• On-site presence required, mix of indoor and outdoor responsibilities.
• Frequent walking, standing, and interaction with residents and staff.
• Occasional overtime and evening meetings may be required.

Supervisory Responsibilities

• Oversee property staff including maintenance, valet, and concierge teams. This includes but not limited to recruiting, training, and staff performance management.

Schedule

• This is a full-time, exempt position with standard hours of Monday through Friday.