Onsite Manager

About the role

The Onsite Manager supports one of Eastridge's fastest-growing Strategic Accounts, serving as the primary onsite partner to both the client and temporary workforce. The role oversees day-to-day operations, including employee relations, onboarding and compliance, client relationship management, operational execution, and recruiting support.

Responsibilities & Expectations

• Build and maintain a strong partnership with the client and hiring managers to provide knowledge and guidance regarding program processes, policies, guidelines, and next steps.
• Maintain a positive relationship with hiring managers by acting as their main point of contact for any questions they may have related to the program, including general program or system support issues. Escalate issues when appropriate.
• Provide process support for the Hiring Managers to assist managers through contingent worker extension and break in service requests through a manual process. Manage, track, and report the exceptions utilizing a cloud-based system and G-Suite.
• Serve as the primary onsite business partner to client leadership, building trusted relationships while proactively identifying opportunities to improve workforce performance, operational efficiency, and employee experience.
• Partner with internal recruiting teams to support hiring efforts while assisting with recruiting activities as needed to ensure hiring goals and weekly start classes are achieved.
• Create sourcing strategies that are tailored for each requisition.
• Conduct candidate interviews in-person, via Skype, or FaceTime.
• Develop relationships with hiring managers and build business partnerships.
• Manage and communicate daily attendance, absences, illnesses, work related injuries, requisition management.
• Implement and maintain timekeeping system.
• Responsible for ensuring managers are knowledgeable and abide by the Contingent Workforce program policies and requirements. Monitor program activities and mitigate compliance issues.
• Ensure all onboarding activities, I-9 documentation, background check processes, and compliance requirements are completed accurately and within established timelines.
• Facilitate a smooth and timely on-boarding of contingent workers by clearly outlining the requirements and process of on-boarding and responding to the managers questions in a timely fashion.
• Respond to other operational issues as they arise, report and escalate to program manager as needed.
• Develop and implement scalable processes and best practices to support a rapidly growing contingent workforce while ensuring compliance and operational consistency.
• Conducts/participates in status meetings with managers bi-monthly surveying on clients regarding perception of service. Proactively identify opportunities and create efficiencies that add value.
• Address employee questions and concerts.
• Aid in facilitating employee transfers between departments or shifts.
• Aid in ensuring all Oasis policies and procedures are being followed by each contingent employee.

Minimum Requirements

• 3+ years of experience in staffing, workforce management, onsite account management, branch operations, or a related client-facing operations role.
• Staffing and/or recruiting experience, preferably supporting temporary or contingent workforces.
• Proven ability to build and maintain strong relationships with clients, hiring managers, and internal stakeholders, while establishing effective partnerships across all levels of an organization.
• Experience managing employee onboarding, compliance, and workforce administration.
• Demonstrated ability to effectively manage multiple priorities and deadlines in a fast-paced, high-volume environment.
• Strong verbal and written communication skills, with the ability to communicate effectively in one-on-one and group settings.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while effectively prioritizing workload and collaborating across teams.
• Demonstrated ability to manage and resolve complex client situations with professionalism and sound judgment.
• Comfortable working onsite full-time and partnering directly with client leadership.
• Experience supporting high-volume hourly or contingent workforces (75+ associates preferred).
• Previous onsite staffing, MSP, RPO, strategic account management, or branch management experience.
• Experience managing employee relations, attendance, performance coaching, and workplace concerns.
• Experience developing or improving operational processes, workflows, or best practices.
• Experience working in a metrics-driven environment with responsibility for KPIs, service levels, and compliance.
• Previous leadership or people management experience, including coaching or mentoring team members.
• Willingness to travel occasionally for training or business needs.

Perks & Benefits

• Eastridge has an Employee Stock Ownership Plan (ESOP), a tax-qualified retirement benefit plan.
• Medical, Dental, Vision, Life Insurance
• 401(k) plan, Roth IRA, and Flexible Spending Account offerings
• Paid Time Off and Sick time
• 12 Paid Holidays annually
• Tuition Reimbursement Program
• Health and Wellness benefits
• Pet Insurance
• Company-sponsored Volunteer Events
• Corporate Discounts - 20-60% off on certain movies, hotels, concerts, sporting events, and more!

What Makes Eastridge Workforce Solutions Different

At Eastridge Workforce Solutions, we do more than connect people with jobs. We help individuals build meaningful careers. For over 50 years, companies have trusted us to deliver innovative Professional and High-Volume recruiting solutions that make attracting and managing talent simple, scalable, and successful.

Equal Opportunity Employer

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Background Checks

Eastridge Workforce Solutions will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Massachusetts Candidates

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy

Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge’s Privacy Policy https://www.eastridge.com/privacy-policy, as well as Eastridge’s Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice.