Onsite Licensed Community Association Manager (Hillsborough County, FL)

RealManage Elevated Onsite is a division of RealManage, specializing in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services by encompassing the best people, technology, and service reputation. With decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments, we focus on customer service and lifestyle for residents and boards.

RealManage Elevated Onsite is a values-based company guided by the principles of integrity, respect, selflessness, personal relationships, and continuous improvement. We are a certified Great Place to Work®, recognized for our positive workplace culture and employee experience.

About the role

The Licensed Community Association Manager serves as the Chief Operating Officer of the Homeowner Association. This position has ultimate responsibility for day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government, and industry. We seek a Florida-licensed Community Association Manager with outstanding leadership and communication skills, a passion for delivering exceptional guest and member services, strong business acumen, and excellent planning and organizational skills.

Responsibilities

• Conduct regular site inspections to ensure the highest standards of safety, courtesy, cleanliness, and operational efficiency; implement structured inspection plans and follow through on identified issues.
• Maintain a highly visible presence within the community to provide exceptional customer service by addressing member inquiries, concerns, and feedback promptly through multiple communication channels.
• Develop positive relationships with residents, Board members, staff, and external partners using strong interpersonal skills.
• Ensure compliance with all community governing documents, policies, and applicable statutes; oversee covenant enforcement processes including violations, notices, hearings, and resolution.
• Plan, develop, and approve operational policies, procedures, methods, and regulations; ensure implementation through documented standard operating procedures (SOPs).
• Direct and oversee team members, including hiring, training, performance management, scheduling, and ongoing coaching; foster accountability and monitor performance standards.
• Serve as the primary liaison to the Board of Directors; coordinate Board and Annual Meetings, including preparation of agendas, meeting materials, and follow-up on action items.
• Lead the development of the annual operating, cash, and capital budgets; oversee financial operations including budget tracking, invoice processing, and adherence to financial controls.
• Prepare monthly financial reports for the Board of Directors and ensure timely, accurate operational and financial reporting.
• Coordinate the development of long-range and annual business plans and track execution progress, providing regular updates to the Board.
• Oversee the impact and effectiveness of association policies, programs, and processes; recommend and implement improvements based on performance.
• Monitor the quality of association services to ensure maximum member and guest satisfaction through staff accountability, inspections, and service performance tracking.
• Secure and protect all association assets, including oversight of insurance programs, reserve studies, contracts, and risk management activities.
• Establish and maintain ongoing dialogue with members through communications, community initiatives, and engagement efforts.
• Coordinate with the Board of Directors on strategic plans, ensuring execution, tracking, and reporting of all Board-directed initiatives.
• Ensure compliance with purchasing policies and procedures, including vendor bidding processes, contract management, and required approvals.
• Plan, develop, and approve operational programs and procedures; ensure consistent implementation, documentation, and adherence to timelines.
• Evaluate committee activities, including coordination with architectural review boards, compliance committees, and related groups.
• Provide counsel to management staff to ensure proper training, supervision, and scheduling; offer ongoing coaching, performance feedback, and accountability measures.
• Develop, maintain, and disseminate a management philosophy to guide personnel and promote a collaborative, team-oriented work environment.
• Support internal controls by ensuring proper financial processes, documentation, approvals, and system recordkeeping.
• Oversee administrative operations, including maintenance of association records, databases, and required documentation in designated systems.
• Oversee communication platforms and community outreach efforts, including newsletters, website content, and mass communications.
• Assist in planning and executing community events and initiatives that support resident engagement.
• Ensure timely and professional handling of correspondence, reports, and operational follow-ups in accordance with established service expectations.

Requirements

• Florida-licensed Community Association Manager.
• Outstanding leadership and communication skills.
• Passion for delivering exceptional guest and member services.
• Strong business acumen, planning, and organizational skills.

Pay

$90,000 - $95,000 per year, plus a $10,000 sign-on bonus.

Schedule

Full-time, onsite.